Customer Success Representative

3+ months agoSan Mateo, CA


Kforce has a client seeking a Customer Success Representative in San Mateo, CA.Responsibilities:

  • Serve as primary contact regarding billing, eligibility, and general inquiries
  • Maintain assigned accounts
  • Answer incoming calls
  • Resolve eligibility and billing inquiries
  • Document and coordinate requested plan changes
  • Promote products and marketing campaigns


  • College degree is preferred
  • 2-4 years of customer service experience
  • 2-4 years of third-party administrator experience is preferred
  • Insurance industry knowledge is preferred
  • Strong time management skills
  • Organized and detail oriented
  • Proficient in Outlook, Excel, Word and Adobe
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."