Customer Success Advocate

    • Pittsburgh, PA

RESPONSIBILITIES:
A client of Kforce in the Pittsburgh, PA area is searching for a Customer Success Advocate. As the Customer Success Advocate, you will act as customers' main point of contact, guiding them through onboarding and any new projects or issues they take on. Tasks:

  • Understand technical complexities of our video capture and content management software and communicate them effectively to end users
  • Guide new and current customers through their initial and continued adoption (onboarding, organizing new projects for customers, etc.)
  • Managing customer goals, projects, health score, and risk monitoring
  • Analyze customer data to determine the best outreach method
  • Monitor the health of our customers through close data tracking to determine when they are at risk (failing to frequently and effectively utilize software)
  • Leverage knowledge of your customers environments to assist support and development teams in better serving customers
  • Share customer feature requests and concerns directly to our product team to shape the future of the company's software
  • Recognize successful customers for reference or growth opportunities
  • This employee will not be needing to travel to customer locations; All interaction with customers will be remote


REQUIREMENTS:
  • Bachelor's degree or related years of experience
  • 2+ years of customer success/account management experience is required
  • Strong written and verbal communication skills as well as organizational skills are required
  • SaaS experience is highly preferred
  • Knowledge of the company's software/familiarity with video software is preferred
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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