Customer Service Representative II

3+ months agoWilmington, DE


Kforce has a client in search of a Customer Service Representative II in Wilmington, DE.Overview:The candidate will manage and sort incoming mail, scanning and forward incoming mail or evidence to the owning team; research address information and update records, as necessary.The position is primarily responsible for providing billing support and record maintenance for the Customer Specialist Team. The Associate QAM focuses on developing the knowledge and skills necessary to effectively review orders and produce invoices, identify and correct errors and defects, and contribute to the reduction of defects to ensure that accurate invoices are issued in a timely manner. The Associate QAM will also help to ensure the complete, timely and accurate maintenance of customer records through independent research, clean-up initiatives and/or the regular review of internal reports.Activities of the Associate QAM include: developing and maintaining knowledge of the department, company and industry as a whole; partnering with team members to review completed orders for accuracy prior to invoicing; helps to correct invoice errors to ensure an accurate and timely delivery; reviewing and updating customer records to ensure accuracy; developing the ability to provide quality consultative customer service to all accounts; participating in organizational activities to meet or exceed company objectives.


Experience Minimum: 3 years of detail-oriented business experience, including:

  • Participating in extracurricular activities or associations
  • Working independently and in a team environment
  • Demonstrating strong analytical and problem-solving skills
  • Demonstrating organization, prioritization, and multi-tasking skills
  • Demonstrating strong written and verbal communication
  • Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."