Kforce

Customer Service Representative

3+ months agoTempe, AZ

Responsibilities

Kforce has a client in search of a Customer Service Representative in Tempe, AZ. This position has potential to be remote after initial training period. There will be a pay differential for anyone bilingual in English & Spanish.Key Tasks:

  • Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans
  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
  • Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon
  • Read and understand client's plan documents, amendments or online knowledgebase tools, etc.; Collect relevant information, determine immediate requests/questions and anticipate the future needs of the member
  • Maintain diplomacy and tact while dealing with upset or escalated callers
  • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
  • Maintain and document complete and accurate call and case notes
  • Respond professionally to customer inquiries/complaints received via phone, email or other communication channels
  • Demonstrate ability to maintain a high level of customer service in a changeable work environment
  • Participate in team meetings and training
  • Possess a cooperative and positive attitude towards customers, internal contacts and team members
  • Perform other duties as assigned


Skills

  • Customer Service experience
  • Experience with MS Word
  • Ability to type
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."