Kforce

Customer Service Representative

3+ months agoPhiladelphia, PA

Responsibilities

Kforce has a client in search of a Customer Service Representative in Philadelphia, PA.Summary:The Network Development Representative (Inside Sales) position is ideal for a candidate who is willing and able to learn and grow in a fast-paced environment. This position will be responsible for supporting the company's efforts to increase healthcare provider adoption by enrolling providers for electronic payment and remittance advice processing via the network. The NDR will be required to manage customers' expectations and experience in a way that results in high customer satisfaction, maintain frequent voice and email contact with customers, and be required to maintain strong working relationships with other departments within the company. Superior customer contact skills and a strong attention to detail are required.Essential Functions:

  • Responds to customer verbal and/or written inquiries
  • Records details about customer inquiries
  • Helps resolve complicated customer complaints
  • Coordinates and expedites customer inquiries to other departments for resolution
  • Conduct provider outreach through marketing campaigns on behalf of a client's payer partners
  • Communicate effectively with healthcare providers regarding the benefits of converting from paper to electronic payments
  • Facilitate provider enrollment, including quality control/analysis of enrollment data to ensure 100% accuracy of captured information
  • Deliver an enrollment experience which promotes product understanding and customer satisfaction
  • Respond to direct customer inquiries in an expeditious and professional manner
  • Submit high quality solutions for development of knowledge base
  • Any other duties as applicable to the position


Skills

  • To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
  • Relevant education and/or training will be considered a plus
Can you picture yourself working for one of -America's Ideal Employers-? Our client has received numerous awards and accolades due in part to their commitment to diversity, veterans, and fostering innovation. They've been named one of Fortune Magazine's -World's Most Admired Companies- of 2018 and are included in the -Top 50 Most Innovative Companies- named by Boston Consulting Group. With on-site training and mentoring, they are committed to your professional development as well.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."