Kforce

Customer Service (Remote)

3+ months agoDallas, TX

Responsibilities

Kforce's client in Dallas, TX is looking for top Customer Service agents for a Remote, overnight shift 7:30p - 7:30a.Summary:You will be part of a customer service/response team providing "white glove" level customer service. You will support the daily operations for maintenance management and dispatch for client facilities. You will respond to request from client users via phone and external systems.Key Tasks:

  • Enter service tickets base upon deficiencies found
  • Enter and reconcile work from external system into a dispatch system
  • Support in coordination of outside vendor, track for progress and report on completion
  • You will be responsible for escalation of incidents


Skills

  • Detail-oriented and self-motivated with strong organizational skills
  • Demonstrated interpersonal skills
  • Ability to maintain professionalism at all times
  • Capable of quickly learning new software applications, from a user perspective
  • Successful self-managing while working remotely (overnight)
  • Ability to plan and manage work under time constraints and to work without direct supervision
  • Solid communication skills, written and oral, including the ability to work in a team environment and interact with internal business partners as well as subcontractors and vendors
  • Proficient in Microsoft Office programs such as Outlook, Excel, Word, PowerPoint
  • Prior Call Center experience is desirable
  • Demonstrated working knowledge of building systems (HVAC, electrical, plumbing, fire protection, etc.) is a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."