Kforce

Customer Service

3+ months agoPoway, CA

Responsibilities

Kforce has a client in search of a Customer Service in Poway, CA.Job Details:

  • Inbound call center, handling mostly billing or cancellation-oriented calls
  • Taking 40-50 calls per day
  • Using 3 mail systems and several others on occasion
Schedule:
  • 8-hour shift between the hours of 6:30 am - 4:30 pm
  • 40-minute lunch
Training:
  • 2-week training then sink or swim (must be intelligent and resourceful)
  • 1st week will be reviewing the systems and processes, basic knowledge
  • 2nd week will be side by side with a trainer shadowing, then handling software navigation alone while the trainer handles the call, then handling the call alone prior to handling both simultaneously
Process:
  • Next week resume review
  • Phone screen
  • Face to face including a mock phone session handling -customer- calls
Other details:
  • They will be extra -picky- with this hire, as this person will be a key player on the team
  • The reason for this hire is due to several promotions in his department; They are big on promotions and want to see candidates that are ambitious and eager to grow; Natural career progression would be into an Administrator role in the department and then Lead or Supervisor
  • They had a new product released recently that has added to the call volume
  • They have fun promotions for the team, including free lunch on occasion, basketball tournaments (for March Madness), and some monetary incentives for retention successes - just to name a few


Skills

  • MS Office
  • Inbound and outbound calls
  • Comfortable working in a fast-paced environment
  • Must be organized, technically savvy, resourceful, able to listen and adapt to the customer needs, thick skin, ability to take charge and guide the call
  • Critical thinking skills are essential in this role
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."