Kforce

Consumer Care Representative

3+ months agoProvidence, RI

Responsibilities

Kforce has a client in East Providence, RI that is seeking a Consumer Care Representative. This role is fully remote for now.Key Tasks:

  • Communicate with customers via phone, email, chat and written correspondence
  • Troubleshoot and resolve issues
  • Maintain knowledge of products and promotions
  • Identify market trends


Skills

  • Associates degree is preferred
  • 3 years of customer service experience
  • Call center or contact center experience is preferred
  • Knowledge of Microsoft Office Suite
  • Strong interpersonal communication skills
  • Solid computer skills
  • Bi-lingual/multi-lingual in French Canadian or Spanish is a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."