CCTV/Video Support Specialist

3+ months agoMaryland Heights, MO


Kforce has a client that is seeking a CCTV/Video Support Specialist in Earth City, MO.Responsibilities:

  • The Service Delivery Support Specialist for National Accounts will report to the Service Delivery Support Manager
  • They will be responsible for collaborating with sales, sales engineering, COE, PMO team, field engineers and our customers to provide solid CCTV/Video and Burg solution support
  • This individual will provide install technical support for the FE's for CCTV/Video and Burg product lines
  • They will work closely with the PMO team to provide the needed support to work through development, POC and pilots for a smooth transition into full implementation
  • They will utilize their technical expertise to create detailed Install, Build, and TTU checklist guides to support the PMO team to deliver successful project implementations
  • Help to drive process improvement and ways to better transition from POC to pilot to full implementation
  • Work with customers to build Strong relationships
  • Maintain understanding and knowledge of new CCTV/Video and Burg technologies


  • 2+ years CCTV Video or similar experience
  • Good understanding of Network Security best practices
  • 2+ years working with project teams or system implementation teams
  • PMP/Agile Certifications
  • 2+ years of network experience highly desired
  • Burg Products experience
  • Must be able to document steps taken in a clear, concise manner identifying resolutions to issues
  • Must possess skills in troubleshooting CCTV/Video and Burg products
  • Must be able to effectively manage multiple projects providing POC & Pilot support
  • Have a good understanding of networking/IP based products
  • Must be able to work with third-party vendors and support to drive issues towards resolution and vet out products
  • Take responsibility for customer escalations and act as a point of escalation both in and out of hours as required
  • Must be able to work onsite in our Earth City office
  • Must possess a valid driver's license and is expected to drive as required to his/her assigned projects
  • Excellent CCTV/Video and Burg system documentation and architecture diagram skills
  • Desired technical degree, associates or military electronics training
  • Experience with technical writing is a plus
  • Experience with Cisco and Fortinet product lines a plus
  • Experience with Star 2 Star or Intermedia VoIP product lines a plus
  • Smartsheet experience
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."