Call Center Representative

    • Bridgewater, NJ

RESPONSIBILITIES:
Kforce has a client in search of a Call Center Representative in Bridgewater, NJ. Role Purpose: The primary objective of the Customer Service Representative is to meet established performance goals by delivering real value to our customers through defined scripting and procedures. The representative will be supported in this initiative with tools and promotional resources designed to provide the best opportunity to succeed. The successful representative will demonstrate the ability to manage their target audience strategically and effectively. They will also need to be a highly engaged, positive team player and show a high degree of customer focus. These services will be delivered through 100% initiated telephone interactions. Training on all aspects of the program, scripts and tools will provided. Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including:

  • A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications
  • Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice
  • A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management
Responsibilities:
  • Meet and exceed defined daily program participation success rates
  • Deliver best-in-class service experience in a professional courteous manner
  • Develop and maintain relationships with clients via phone
  • Provide feedback on how to improve programs and processes
Additional Responsibilities:
  • Score an average of 90% during call monitoring sessions
  • Manage simple Excel spreadsheets


REQUIREMENTS:
  • High School diploma or GED
  • One year of outbound call center experience
  • Basic computer skills required
  • Strong organizational skills to multitask and work in a realistic paced environment to meet goals
  • Must be comfortable in an active high volume inbound/outbound call center environment
  • Strong interpersonal, verbal and written communication skills
  • Flexibility to learn new call tracking system
  • Must be able to work in a team environment
  • Previous successful outbound sales experience preferred
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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