Kforce

Administrator Finance Operations Payroll

3+ months agoLake Mary, FL

Responsibilities

Kforce has a client seeking an Administrator Finance Operations Payroll in Lake Mary, FL.Responsibilities:

  • Answer incoming calls timely and accurately regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries
  • Assist payroll analysts in resolving email inquiries related to payroll inquiries during periods of low call volume
  • Accurately update employee call details in the employee payroll support case database
  • Manage email and case workflow to ensure all payroll inquiries are completed accurately and timely follow up is provided to the employee
  • Responsible for maintaining a high level of professionalism with employees, utilizing appropriate resources to provide first call resolution and working to establish a positive rapport with every interaction
  • Cooperatively interact and support peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues
  • Collaborate with the leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures


Skills

  • Bachelor's degree or equivalent work experience
  • Certified Payroll Professional Certification (CPP) or Fundamental Payroll Certification (FPC)
  • Excellent written and verbal communication skills with strong attention to detail
  • Customer service experience in handling escalated calls
  • Possess knowledge of payroll practices, policies, and procedures
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."