Seasonal Fulfillment Specialist
About Kendra Scott:
We are a fun, talented team dedicated to providing our customers and community with a gorgeous product. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.
Reporting to the E-Commerce Fulfillment Lead, the E-Commerce Specialist's primary goal is to oversee the execution of daily departmental activities and to ensure goals are met. This is a crucial part of the supply chain process and we are looking for someone who is up for the challenge. If you thrive in a constantly changing environment, have a knack for analysis, creating new metrics, identifying process improvement, and making quick decisions under pressure, this may be the job for you!
Collaborate with Customer Service, IT, Returns and other teams regarding order investigation and concerns
Assist in daily E-Commerce Fulfillment operations, such as the picking, wrapping and shipping of customer orders
Provide status updates and workflow progress, collaborating with Floor Assistants, other Specialists, and Leads to evaluate the needs of the day, adjusting as needed
Communicate company policy and verify policy is applied
Create a positive and encouraging team dynamic
Assist in onboarding new Kendra Scott family members
Provide WOW customer service by creating data reports that provide metrics to help determine the strengths/weaknesses of the team and help develop a process to improve performance
Act as a resource to associates regarding procedural concerns
Become an expert in our systems, including but not limited to: ProShip, Demandware, ZenDesk, WMS system, etc.
Process orders and organize priority prints for fulfillment
Process Gift Cards and perform monthly audits
Assist in maintaining daily processing logs
6+ months working at Kendra Scott's Distribution Center or 1+ years working in a similar technical or administrative role
Fluent Microsoft Office skills and examples to prove intermediate level Excel skills
High School diploma required, Bachelor's degree preferred
A confident self-starter with superior multi-tasking and analytical skills
Strong time-management skills
Effective leadership and communication techniques
Embrace change with a positive attitude and be able to thrive in a fast-paced environment
This is a full-time, hourly position located at the Distribution Center in Austin, Texas. Hours are as directed by the Department Manager. Overtime, weekend, and holiday hours may be required.
Thur and Sun 1pm-11pm, Fri-Sat 8am-6pm
Meet Some of Kendra Scott's Employees
E-Commerce Product Manager
Sean analyzes and improves how customers interact with the website to make everything from shopping to curating lifestyle inspiration intuitive and on-brand from the back-end forward.
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