Seasonal Fulfillment Lead- Second Shift

About Kendra Scott:

We are a fun, talented team dedicated to providing our customers and community with a gorgeous product. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.

Role Summary:

Our Distribution Center is the backbone of Kendra Scott and we are looking for an enthusiastic individual to join our team! We provide 'WOW' customer service to all of our customers and wholesale accounts by shipping beautifully wrapped product accurately and efficiently. The Seasonal Fulfillment Lead should possess a strong work ethic, attention to detail, the ability to meet deadlines and commitment to customer service as it relates to product fulfillment. They will be trained in all areas of distribution but will specialize in planning, directing, and administering various aspects and activities within the warehouse. If you are a passionate leader who loves teamwork, meeting goals, and always staying active, this position is for you!

Responsibilities:

Accountable to allocate and schedule warehouse personnel based on daily needs

Communicate daily expectations to the Floor Assistant and follow up to ensure completion

Helps distribution operations by coordinating and communicating company operational policies and procedures

Responsible for the progressive disciplinary process in the area of counseling, oral and writing warnings

Working alongside managers throughout the day and being willing to shift priorities on short notice.

Staying up-to-date with changes in customer requirements to guarantee customer satisfaction

Organize and focus on improved productivity levels in a manner that emphasizes effectiveness in processes and team performance

Complete ongoing quality control checks throughout the fulfillment process.

Coordinate with other departments in the distribution center to facilitate efficient operations

Manage general employee inquiries and solve problems

Report daily progress at the end of each day to management

Our ideal Fulfillment Lead will have:

2+ years of experience in leadership or supervisory role, preferably in distribution, retail or restaurant industries

Associate or Bachelor's Degree is required

Excellent computer skills including database management and proficiency in Excel/spreadsheets; experience with a WMS is a plus

Performance analysis and problem solving capabilities

Excellent verbal and written communication skills

A confident self-starter with superior multi-tasking skills

A positive attitude that is contagious to others

Experience in a fast-paced environment where priorities change on a regular basis

Ability to multi-task efficiently and effectively while demonstrating strong time management skills

Ability to lift 40 to 60 lbs.

Stand/walk up to 8 hours per shift

Work Location:

This is a full-time, hourly position located at the Distribution Center in Austin, Texas. Hours are as directed by the Department Manager. Overtime, weekend, and holiday hours may be required.

The primary schedule for this role will be SUN-THUR 2PM-11PM


Meet Some of Kendra Scott's Employees

Sean W.

E-Commerce Product Manager

Sean analyzes and improves how customers interact with the website to make everything from shopping to curating lifestyle inspiration intuitive and on-brand from the back-end forward.

Melanie A.

Area Retail Manager

Melanie facilitates operations in the Houston area to grow the local market. She also aims to make every customer feel the family-like atmosphere that drives Kendra Scott behind the scenes.


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