Technical Engineer II

Only the passionate need apply!
We're looking for much more than qualified applicants!  We want individuals who believe that anything worthy of their effort is worthy of their best effort.  That anything we produce should not merely compete but truly dominate its category.

Kasasa employees are dedicated to helping community banks and credit unions compete and win. Like the Spartans in the Battle of Thermopylae, we stand together and inspire others to join us in our mission.  Stronger together and united by core values, we are more than a team: We are a phalanx.

Are you ready to join an amazing group of people who genuinely love their jobs, in an environment that inspires greatness?

SUMMARY OF PURPOSE
The Technical Engineer I is a member of the Kasasa Production Team providing superior support to nationwide clients in varied and complex environments.  An individual in this position acts as the technical expert during the implementation phase addressing questions and providing direction to client’s technical resources to ensure all tasks are completed properly to meet their specific requirements while embodying the Patch Values. 

Essential Functions

  • Infuse the Patch Values into your work ethic, every day and every interaction
  • Supports multiple OS platforms such as 2003, 2008, and 2012 servers with a concentration on MS SQL Server
  • Provides great customer service while maintaining top levels of technical proficiency
  • Detail oriented in everything to include (but not limited to) written documentation, process flow, data integrity and software implementation
  • Developing and implementing solutions using tools such as SQL, XML, and batch scripting
  • Troubleshooting complex issues quickly, effectively and to completion
  • Independent worker with minimal supervision, display high levels of personal motivation and desire to exceed expectations
  • Document processes and procedures
  • Comfortable working in a ticketing environment, taking ownership of tasks and drive to completion
  • Perform quality assurance testing and provide detailed documentation as needed
  • Mentors Technical Engineer I team members to expedite on-boarding timeline
  • Manage the Technical Engineer training documentation as requirements change to ensure accuracy
  • Ability to become a Subject Matter Expert (SME) in one or more Kasasa products/tools
  • Proactively seek additional tasks or responsibilities and assist other teams as needed

Position Requirements

  • Bachelor’s degree or equivalent experience required
  • 1-3 years of experience in SQL, XML, and HTML.  Knowledge of banking is a plus
  • High level of professionalism
  • Solid understanding of software development tools and writing queries
  • Experience and knowledge of software designed to connect with remote systems (i.e.  Terminal Services Client (RDP), Bomgar)
  • Possess a good understanding of basic networking, internet concepts and is familiar with various types of operating systems
  • Experience in customer service/support.  Demonstrated ability to utilize computer systems (i.e. MS Office, MS SQL, and Relational databases)
  • Ability to effectively communicate information and ideas both written and verbally
  • Superb attention to detail and ability to multi-task
  • Ability to effectively prioritize between multiple clients and related tasks and create a sense of urgency, successfully managing multiple priorities
  • 1-3 years of experience in troubleshooting complex issues and diagnostic experience
  • Must be legally allowed to work in the U.S.

 
It is the policy of Kasasa to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status relate to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Kasasa will make every effort to provide reasonable accommodations for qualified individuals with disabilities.

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