Manager, Client Services

Summary of Job's Purpose:

The key point of contact for all client-facing relationships on post-sale direct or programmatic accounts, providing white glove service through campaign management, building client rapport, ensuring client retention and growth through upsell opportunities. In addition to client communication, the main liaison across internal departments to manage end-to-end execution and working harmoniously with sales on shared book of business to drive brand strategy.

The Position:
-Deep understanding of our products, offering and best practices to support campaign strategy and meet client objectives
-Lead day-to-day relationships and all phases of direct and programmatic campaign life cycle, inclusive of brand strategy, kick off calls, tag + asset collection, creative development, performance reporting, troubleshooting and delivery
-Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention and growth
-Identify client needs and implement strategic solutions to help drive partnership
-Collaborate with internal cross-functional teams; sales, operations, design, product and finance to ensure campaign performance is met
-Analyze and deliver reporting, insights and results to clients
-Identify and generate client outreach for incremental, upsell and renewal opportunities
-First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation
-Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well positioned to grow and retain business

The Requirements:
-A Bachelor's degree or equivalent experience
-4+ years experience in a media, startup, tech, or digital company
-Minimum 2 years of client-facing role
-Direct-sold and programmatic mobile advertising experience
-Familiarity with industry jargon and media metrics
-Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
-Exposure to creative processes and software is ideal (Adobe CS, Celtra, JPG, png, etc. for deck building) 
-Clear understanding of ad servers (DFA, DFP), 3rd party tags and tracking methodology (Celtra, Moat, IAS), programmatic buying between DSPs and SSPs
-Proven record of successful client retention and business growth
-Highly strategic, proactive and solution-oriented
-Thrives in a team environment and collaborates well with others
-Strong verbal and written communication skills with the ability to deliver well-positioned presentations
-Organizational skills with the ability to use available resources to reach solutions
-Able to multi-task and prioritize based on account tier and urgency on a daily basis
-Strong analytic skills to deliver reporting insights


See Inside the Office of Kargo

Big ideas for small screens. That's how Kargo helps brands break through—by fusing creativity, technology, and quality to design brilliant custom experiences and deliver them at scale across the world's best editorial sites and apps. The company's campaigns are award-winning, the technology is game changing, and the performance is industry-leading.


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