Principal Program Manager, PMO

    • San Francisco, CA


JUUL's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. JUUL is the number one US-based vapor product. Headquartered in San Francisco and backed by leading technology investors including Tiger Global, Fidelity Investments and Tao Invest LLC, JUUL Labs is disrupting one of the world’s largest and oldest industries.

We’re an exceptional team with backgrounds in technology, healthcare, CPG and biotech, and we’re growing rapidly to deliver on our mission. We’re actively looking to hire the world’s best scientists, engineers, designers, product managers, supply chain experts, customer service and business professionals.


The Principal Program Manager, PMO at JUUL Labs reports to the Head of Tech PMO and works to drive results within our Technology organization. They will take direct ownership for a number of high priority product initiatives.

This position will also lead hardware product development efforts with enthusiasm, collaboration and attention to detail. The daily goal is to drive excellence in communication through clear requirements and timelines with regular progress updates. He/she should be proactively resolving issues and drive course corrections as needed - be directly involved in helping teams foresee and overcome barriers or blockers

  • Responsible for executing on the some of the most complex and cross-functional hardware/ e-Liquid programs at Juul Labs
  • Organizing and/or create appropriate program documentation and communications
  • Develop and institute strict process control of revisions and updates within the product organization
  • Communicating progress effectively across the cross functional stakeholders including Engineering, Operations, Quality, Regulatory, Clinical, Product, Commercial and Business leaders
  • Guiding teams through refining requirements and setting program scope
  • Own program milestones, cross-team integration points, & execution plans
  • Capturing and tracking inter-team dependencies & hand-offs; monitor & help resolve issues
  • Work with Product, Engineering, Regulatory, Legal, Brand, Marketing, Quality and Compliance to ensure packaging meets all guidelines
  • Coordinate efforts cross functional program team members to ensure product delivery excellence and plan for resource allocation to achieve business goals
  • Improve internal processes with an eye toward streamlining and eliminating roadblocks
  • Develop budgets for upcoming activities based on historical performance


  • 8+ years of industry experience in a fast-paced consumer goods company, including direct management and delivery of large, technically complex product development programs
  • Deep & broad S/W and H/W development methodology knowledge, experience selecting and applying the best methodologies & tools to large-scale development environments (JIRA, Github, etc)
  • Proven ability to influence members across the team to maximize performance, and to provide clear data & options to decision-makers
  • Experience with sensors, hardware, software and/or consumer electronic goods
  • Proven history managing a hardware or IoT product through design, launch and iteration
  • Launching international products a plus
  • Involvement with high-volume consumer goods a plus
  • Background leading large internal and external teams and managing those relationships effectively to drive cohesive execution across the team
  • Experience with design controls and/or working in a regulated environment
  • Ability to devise creative solutions and drive consensus for complex problems with diverse, sometimes conflicting, concerns
  • Comfortable in rapid development cycles with challenging goals
  • Ability to adapt quickly to new information and assess impact to programs
  • Agile program management, PMP, PDM/PLM (product lifecycle management tools)
  • Top-notch communications and presentation skills, from the team to executive level
  • Experience with data analytics and metrics-informed decision-making is a plus


  • MS or PhD in Computer Science, EE, Mechanical, or another engineering field


  • A place to grow your career. We’ll help you set big goals - and exceed them
  • People. Work with talented, committed and supportive teammates
  • Equity and performance bonuses. Every employee is a stakeholder in our success
  • Daily catered lunch, boundless snacks and drinks
  • Cell phone subsidy, commuter benefits and discounts on JUUL products
  • Excellent medical, dental and vision benefits
  • Location. Work in the heart of San Francisco, one of the world’s greatest cities

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