Bring your expertise to shape and enhance the journey of products from inception to our customers' hands. Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.
As a Product Delivery Director in Consumer Banking - Global Customer Platform, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers. you are the driving force behind inspiring and transforming the way our program and project management team supports the delivery of products to customer. Your detail-oriented mindset and support leadership will shape and enhance the delivery journey for our products, turning challenges into opportunities for sustainable and scalable success. By fostering a culture of innovation and strategic thinking, you will elevate your team's potential, continuously evaluating and evolving the program management support model, standing out as best in class.
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Direct product delivery activities with a focus on Program and Project Management, guiding a team of individuals through the delivery of key programs ensuring accuracy and transparency while evolving and implementing best practices to create business resiliency with scalable and sustainable program and project management strategies.
Job responsibilities
- Inspires and Lead Teams: Cultivate a culture of innovation and collaboration by inspiring and leading teams to achieve program goals. Elevate team performance through mentorship and support, ensuring each member feels valued and empowered to contribute to sustainable and scalable solutions.
- Develops Scalable Strategies: Design and implement scalable program management strategies that align with organizational objectives. Lead efforts to optimize processes and resources, ensuring sustainable growth and long-term success.
- Elevates Program Impact: Drive program excellence by elevating the impact of program and product management through strategic planning and execution. Inspire teams to pursue ambitious goals, fostering an environment where creativity and sustainable practices are at the forefront of decision-making.
- Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
- Owns the change management framework across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
- Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Coaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
- Directs product delivery activities with a focus on Program and Project Management
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
- Extensive experience leading operational management and change readiness
- Experience in enterprise-wide release and deployment processes and strategies
- Advanced knowledge of the product development life cycle, technical design, and data analytics
Preferred qualifications, capabilities, and skills
- Supportive and driven leader with focus on growth and development of team members through goals, challenging the model to drive individual empowerment
- Curious thought leader with demonstrated track record of leading, evolving and implementing streamlined process efficiencies inclusive of tool implementation for program and project management efforts
- Depth and Breadth of Agile delivery methodologies and metrics
- Extensive experience with Confluence, SharePoint, Excel, PowerPoint
- Successfully managed and led high visibility programs/projects
- Proven ability at creating and presenting executive level communications
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.