Payment Lifecycle Associate I

Join a team shaping the future of our business and drive your professional growth. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.

As a Payment Lifecycle Associate within Payments Operations, you will work with the Operations Teams and Service Owners to provide continual service improvements, in support of our key values, ensuring the right cash, is in the right place, at the right time, with maximum transparency. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, while your strategic planning skills will guide our direction and resource allocation decisions.

Job responsibilities

• Work on Demand Management - triaging of Demands to ensure adherence to our Services and controls
• Ensure ongoing accuracy of Pool coverage through rigorous and sustainable analysis of the account population
• Use data to drive decision making, prioritization and continuous improvement for CAM
• Provide accurate, appropriate and timely progress reporting, highlighting risks and issues
• Communicate frequently with stakeholders
• Manage stakeholder relationships and build strong relationships with key partners (Settlement Operations, Finance Controllers, Product Controllers, Cash Asset Class Controllers)

• Strong work ethic, self-starter who is creative with a 'can-do' attitude
• Ability to challenge the Status Quo and question why a service is being provided or provided in a particular manner
• Excellent prioritisation, planning, organisational and time management skills, with the ability to handle multiple priorities and to act with own initiative
• Project Management - execution focused and risk aware, a problem solver who can articulate clear and workable solutions
• Takes responsibility and ownership for issues and follows through to resolution with timely and relevant communications
• Strong interpersonal skills, confident in both verbal and written communication at all levels, Influencing action and change
• Analytical mindset with ability to perform meaningful analysis, understand and explain underlying drivers (i.e., tell the story behind the numbers)
• Promotes an inclusive work environment, respects individuals at every level and leverages an agile and flexible style
• Demonstrated communication and diplomacy skills to work cross-organizationally at all levels to influence others, drive results/change and implement projects/processes
• Strong data centric and problem-solving mindset
• Desire to receive feedback and continuously improve, demonstrating a growth mindset

• Knowledgeable of banking functions, specifically, in one or more of the following areas: Finance, Network, Reconciliations, Cash Management, Risk and Controls
• Process design. Understand the strategic objective and work to a pre-agreed framework
• Experience using business analysis techniques and/or other relevant capabilities, such as data mining, process mapping, process improvement, measurement frameworks
• Knowledge of end-to-end technology lifecycle
• Builds/promotes a client/customer centred organization
• Experience of Industrialisation of new processes and experience of working in an Agile Environment
• Experience of the following application: Confluence/Jira, Microsoft products and Business intelligence applications such as Tableau/QlikView