As the VP - Cobrand Product Strategy Transformation Analyst, you will serve as the analytics counterpart to the journey transformation lead. Your role will involve leveraging data and insights to prioritize key customer and business challenges, developing measurement plans and scorecards to track partner and cobrand performance against key KPIs and metrics at both the product and journey levels.
Job responsibilities
- Strategic Leadership and Analytics Partnership:
- Collaborate with the journey transformation led to align analytics with strategic goals, ensuring data-driven prioritization of customer and business challenges.
- Present executive updates and insights to leadership forums, focusing on analytics-driven insights and strategic recommendations.
- Data-Driven Insights and Measurement:
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- Partner with data and analytics teams to create dashboards and scorecards that highlight key performance indicators and metrics at the product and journey levels.
- Utilize analytics to inform customer experience and product strategy, driving the organization's shift towards a customer-first approach.
- Inform cobrand product strategy and prioritization through sourcing and developing insights across various points of customer interaction, engagement data and industry trends
- Facilitate collaboration across teams to enhance transparency and efficiency in initiatives, leveraging data insights to improve decision-making.
- Scale pilot processes and learnings across Partner and Product teams, ensuring successful strategies are replicated and optimized.
- Develop and implement journey scorecards to track progress and prioritize needs, focusing on analytics-driven metrics.
- Scale reporting practices and tools to enable systematic and automated approaches, ensuring consistent measurement of partner and cobrand performance.
Required qualifications, capabilities, and skills
- Extensive Experience: 10+ years of experience in strategy, analytics, or related fields, with a proven track record in enhancing customer experience, journey and product analytics, and driving innovation in the financial services sector.
- Agile Expertise: Deep understanding of agile product development methodologies and the software delivery lifecycle, with hands-on experience in leading agile teams to deliver high-impact projects.
- Analytical Proficiency: Strong analytical skills with the ability to interpret complex data sets, identify trends, and translate insights into actionable strategies that enhance customer engagement and business performance.
- Communication Mastery: Exceptional written and verbal communication skills, with a talent for synthesizing complex information into clear, compelling narratives for diverse audiences, including executive leadership.
- Digital Product Development: Proven experience in creating and launching consumer-facing digital products, with a focus on user experience and the ability to manage tight delivery timelines while maintaining high quality.
- Leadership and Collaboration: Demonstrated ability to lead cross-functional teams, fostering a collaborative environment that encourages innovation and drives strategic initiatives in a fast-paced, dynamic setting.
- Educational Background: BA or BS in a relevant field; an advanced degree (MBA or equivalent) is highly preferred, especially with a focus on business strategy, analytics, or a related discipline.
Preferred qualifications, capabilities and skills
- Industry Knowledge: Familiarity with the business services and offerings associated with Chase, including an understanding of the competitive landscape and emerging trends in the cobrand credit card space.
- Entrepreneurial Mindset: A commitment to innovation and a self-motivated approach that thrives in a start-up team environment, with a passion for driving transformative change and delivering exceptional customer experiences.
- Financial Acumen: Experience in developing robust business cases in collaboration with Finance and Analytics partners, demonstrating a strong understanding of financial metrics and their impact on strategic decision-making.
- Technical Proficiency: Familiarity with data visualization tools (e.g., Tableau, Power BI) and analytics platforms, as well as experience with customer relationship management (CRM) systems and digital marketing analytics.
- Change Management: Experience in leading change management initiatives, with the ability to influence stakeholders and drive adoption of new processes and technologies across the organization.
- Customer-Centric Focus: A strong commitment to a customer-first approach, with the ability to empathize with customer needs and translate them into innovative product solutions that enhance overall satisfaction and loyalty.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.