Senior Operations Analyst, CLS North America (1 of 2)

JOM Pharmaceutical Services, a member of Johnson & Johnson's Family of Companies, is recruiting for a Sr. Operations Analyst, CLS North America, located in Shepherdsville, Kentucky.

At the Janssen Pharmaceutical Companies of Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. Janssen Pharmaceuticals, Inc. provides medicines for an array of health concerns in several therapeutic areas, including Cardiovascular, Metabolic, Mental Health, and Pain Management. Please visit for more information. We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it.

Johnson & Johnson Customer & Logistics Services (CLS) is a global Supply Chain organization that supports operating units across all of the Johnson & Johnson Family of Companies. CLS strives to deliver an exceptional customer experience through leading critical customer facing-functions such as distribution and transportation. In addition, CLS oversees critical business enablers, including how we gather and manage supply chain master data, safe and secure supply chain practices, product identification standards, and market/channel access capabilities. CLS supports all three sectors of Johnson & Johnson: Medical Device & Diagnostics, Pharmaceutical, and Consumer Products. This team is represented in multiple countries, and continues to grow globally in both visibility and responsibility. The CLS team reports to Johnson & Johnson Supply Chain and partners closely with groups throughout the supply chain organization.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

Position summary

The Senior Operations Analyst will oversee operations and supply chain related projects. This position will drive continuous improvement behind Lean/Six Sigma projects; cost improvement projects; operations metrics development, tracking, and solution development; drive development and management of decision tools and models to be used in strategic long range planning JOM Pharmaceutical Services, Inc.

The candidate will perform complete analysis of the movement of people, processes, and products, throughout the distribution center, monitor current processes, identify and analyze gaps, and develop process improvements. Gather and analyze data to develop strategic insights and recommendations on key transportation, distribution and process change initiatives. Conduct business analysis of operations data to support process excellence activity, and drive Inventory/Operations scorecards for safety, cost (productivity, headcount and overtime), quality, inventory, and other metrics.

The Analyst will work with MARC Warehouse Management System and Enterprise Resource and Planning (SAP) order entry and invoice systems to extract Oracle datasets to evaluate Customer Sales Volumes and impact on distribution activities on both a macro and micro level. Optimize the location of people and process flow throughout the warehouse and coordinate the efforts with supervisory and management team. Ensure operations team replenishes, and regularly optimizes product picking flow and resources to ensure highest productivity, while improving quality, ergonomics, and inventory accuracy. Utilize statistical methodologies, software, and tools, including JMP or Minitab to conduct statistical analyses.

He/She will manage all Sarbanes Oxley (SOX) related processes, procedures and documentation. Deploy systems and tools utilizing skills in database management, Oracle SQL Plus and spreadsheet analysis to help the organization increase cash flows, inventory turns, customer satisfaction, and associates' productivity. Provide support to all internal and external audits. Engage in process and external benchmarking and assessment of distribution innovation and best practices. Create, review and update critical operations procedures and work instructions. Interface with applicable internal JOM and CLS groups to gather information and provide input on all matters affecting the measurement of operational performance and data. Regularly communicate in all directions to keep associates, peers, and management informed of project status, process changes, and opportunities.

This is intended to be a general job description and should not be construed as all-inclusive.

Principal responsibilities

Lead operational excellence throughout the distribution process through collaborative efforts with Warehousing, Information Management, Customer Financial Services, Regional Transportation and the operating company Trade Relations groups, attend conferences and benchmark companies to identify state of the art technologies, recent regulatory changes, business opportunities, and new customer requirements and recognize and communicate the need for change and drive the change process. Help site management to lead the Distribution Site goals, objectives, and roles and responsibilities.

Support the implementation of new product/new business requirements. Establish plans that will enable efficient distribution center scalability to support product. Lead process improvement projects to improve services and/or reduce costs. Assist with JOM licensing activities as required. Lead temperature studies for JOM (supporting GTO, JOM, WSO, etc). Identify and explore new technology to enhance operational capacities, warehouse systems, costs, compliance, safety, on-time shipping, and accuracy.

Identify and lead benchmarking activities, participate in industry conferences and customer survey activities and integrate knowledge into Distribution organizational design, technology and process improvements. Ensure that the Distribution Site is prepared to successfully meet any internal or external regulatory compliance requirements such as VAWD, BCP, etc. Help site management lead ongoing critical short and long term capacity analysis and planning. Lead the development of the distribution Capacity Plan and Headcount Plan to support the operations to meet current and future business requirements. Working with JOM management, help select co-op, lead, and coach the selected co-op.


• A minimum of a Bachelor's degree is required. Master's degree, other advanced degree, or focused degree in supply chain or engineering is preferred.

• A minimum of 3 years related experience is required for the role.

• Working experience within Supply Chain, Distribution, or Logistics is preferred.

• A high energy level as well as strong internal partnering skills and the ability to prioritize competing demands is required.

• Experience managing distribution logistics projects required.

• Advanced knowledge in Microsoft Excel is required. Intermediate skills in Microsoft Word and PowerPoint are required.

• Process Excellence methodologies, including Lean/Six Sigma Green Belt/Black Belt certification is preferred.

• Experience managing Sarbanes Oxley (SOX) requirements, documentation, and procedures is preferred.

• In depth, hands-on working knowledge of Warehouse Management Systems, including Red Prairie or MARC and Enterprise Resource Planning systems including SAP is preferred.

• A demonstrated proficiency with database tools including Oracle, SQL, or TOAD is preferred.

• APICS certification is preferred (e.g. CSCP/CPIM).

• Ability to work in Shepherdsville, KY and domestically travel up to 10 % is required.

Primary Location
United States-Kentucky-Shepherdsville
JOM Pharmaceutical Services, Inc. (6162)
Job Function
Inventory Planning/Control
Requisition ID

Meet Some of Johnson & Johnson's Employees

Diana R.

Business Operations Lead JLABS Houston, Johnson & Johnson Innovation

Diana oversees JLABS Houston site operations, supporting various areas of business including compliance, operating systems, workflows and relationship management.

Ashanti B.

Senior Brand Manager Consumer Inc., Johnson & Johnson

Ashanti works to understand the oral care market and its consumers in order to develop product plans, sales strategies, and marketing campaigns that will grow the business year after year.

Back to top