Clinical Account Specialist - New Orleans, LA - Biosense Webster

Johnson & Johnson's Cardiovascular & Specialty Solutions (CSS) Group within Medical Devices is recruiting for aClinical Account Specialist,forBiosenseWebsterlocated intheNew Orleans, LA area. This territory will also include Baton Rouge, LA as well.

The CSS Group consists of six diverse businesses includingAcclarent, Advanced Sterilization Products (ASP),BiosenseWebster (BWI), Codman Neuro, Mentor, andSterilmed. The CSS Group serves a diverse base of customers in Ear, Nose and Throat (ENT), Infection Prevention,Cardiovascular andElectrophysiology (EP), Neurovascular and Neurosurgery,SurgicalandNon-SurgicalAesthetics, and Reprocessing.

BiosenseWebsteristhegloballeader inthescienceof diagnosingandtreatingheartrhythmdisordersandoneofthefastest-growing businesses within Johnson & Johnson. Learn more at Biosense Webster at "> >

  • The Clinical Account Specialist (CAS) will provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use ofBWI'ssystems and catheter equipment (e.g., The CARTO® System andassociatedsoftware modules and RF generator)during case procedures within an assigned geography, and in amannerthat leads to meeting and exceeding business goals. 
  • Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings.
  • Collaborates with peers to share best practices to increase value for customers.  
  • Use consultative selling techniques to identify potential sales opportunities within the account.
  • Creates awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business. 
  • Maximize customer case support capability through proper planning and scheduling techniques. 
  • Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS,FSE, RBD) and other internal and external partners. 
  • Develop and share best practices with US Field Sales and Service colleagues and internal partners. 
  • Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
  • Staycurrent on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information. 
  • Prioritize and appropriately respond to requests in a high-stress environment. 
  • Maintain composure andproblem solvingfocus during stressful interactions. 
  • Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session. 
  • Provide mentoring for new BWI commercial team members as requested. 
  • Respond daily to requests by email and voicemail from customers, practitioners and partners.
  • Additional duties include performing administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
  • Maintaining Safe Fleet standards according to Company guidelines. 
  • Responsible for communicating business related issues or opportunities to next management level. 
  • Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition. 
  • Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures. 
  • Performs other duties assigned as needed.


  • A minimum of a Bachelor's degree,or4years of relevant professionalwork/militaryexperience
  • A minimum of 2 years of clinical or technical work experience in a patient care or hospital environment,or completion of the Company's ACAS program
  • A valid Driver's License
  • Will be required to maintain advanced clinical knowledge of cardiacablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape. 
  • Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.  
  • The ability to travel related to this role is required.  Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice.
  • Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearingprotective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs
  • May berequired to lift up to 60 lbs.

Strongly Preferred:

  • Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience.   
  • Maintaining at least one of the following industry certifications - CEPS(IBHRE),RCES/RCIS
  • Experience working with highly complex technical systems and/or working in a critical patient care setting.
  • Effective and timely communicator with co-workers and all levels of patient care team.
  • Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.
  • Problem solver who can think critically in high pressure environments.
  • Receptive to constructive feedback and collaborates and works well in team environment.
  • Able to take large amounts of data and translate information into actionable insights
  • Hunger for learning and building new skills

Johnson & Johnson Companies are equal opportunity employers.

Primary Location
United States-Louisiana-New Orleans
Other Locations
North America-United States-Louisiana-Baton Rouge
Biosense Webster Inc. (6010)
Job Function
Requisition ID

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