Biosense Webster, Inc., a member of Johnson & Johnson's Family of Companies, is recruiting for an Associate Ultrasound Clinical Account Specialist to support the Houston, TX territory.
Atrial fibrillation (AFIB) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots, stroke, heart failure and other heart-related complications. 20 million people around the world suffer from AFIB each year. Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time, 3D cardiac mapping and navigation technology, as well as the first electrophysiology catheter. The introduction of the company's CARTO® 3 System in 2009 revolutionized 3D mapping technology by increasing the accuracy, speed, and efficiency of the cardiac ablation procedure.
The Associate Ultrasound Clinical Account Specialist (AUCAS) position is a 6-9 month training position for those with little to no electrophysiology (EP) experience. Upon successful graduation from the program, the AUCAS will be promoted to an Ultrasound Clinical Account Specialist (UCAS). As a UCAS the candidate will provide expert clinical product and technical assistance and training to physicians and EP lab staff on the effective use of BWI's systems and catheter equipment (e.g., The CARTO® System, associated software module, Partner Ultrasound Systems and associated AcuNav™ and SOUNDSTAR™ catheters, and all related software modules, generators and pumps) during case procedures within an assigned geography. The expectation that is that this work leads to meeting and/or exceeding business goals.
Under (e.g. limited supervision, general direction, etc.) and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:
- Attend all portions of the ACAS fellowship training program without exception.
- Engage in dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during training.
- Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. field trainers, site trainers, RBD) and other internal and external partners.
- Understand the dynamics of an EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
- Prioritize and appropriately respond to requests in a high-stress environment.
- Maintain composure and problem-solving focus during stressful interactions.
- Respond daily to requests by email and voicemail.
- Additional duties include performing administrative work, including managing account documentation, compliance training requirements, expense reporting, and company system input.
- Maintaining safe fleet standards according to company guidelines.
- Responsible for communicating training related issues or opportunities to next management level
- Responsible for following all company guidelines related to health, safety and environmental practices and that all resources needed to do so are available and in good condition
- Responsible for adhering to company compliance with all federal, state, local and company regulations, policies, and procedures
- Performs other duties assigned as needed
- A minimum of a Bachelor's degree is required, a CAA HEP accredited echocardiography/sonography degree, nursing , or other health care/health science related degree OR a minimum of 2 years of related professional experience (engineering, or healthcare setting) OR a minimum of 1 year of EP mapping experience
- American Registry of Diagnostic Cardiac Sonography (ARDCS) in adult or pediatric echocardiography or Cardiovascular Credential (CCI RCS) required
- Graduate from an accredited academic program OR accredited EP school OR exiting a branch of the US military is preferred
- 1-2 years clinical or technical work experience in a patient care or hospital environment is preferred
- A valid driver's license issued in the United States and successfully complete a background investigation, to include a review of driving record history
- Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.
- The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally.
- Advanced-level computer skills, and the ability to multitask without the direct oversight of manager required
- Required to train in a hospital laboratory setting, attending live patient cases, and wear protective gear (i.e. lead aprons)
- Position requires sitting for extended periods of time and you may be required to lift up to 60 lbs
Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Biosense Webster Inc. (6010)