Associate Clinical Account Specialist - All Areas (Southeast, Northeast, Mid Atlantic, West, Central, Great Lakes)
- Charlotte, NC
At Johnson & Johnson, we use technology and the power of teamwork to discover new ways to prevent and overcome the world's the most significant healthcare challenges. Our Corporate, Consumer Health, Medical Devices, and Pharmaceutical teams leverage data, real-world insights, and creative minds to make life-changing healthcare products and medicines. We're disrupting outdated healthcare ecosystems and infusing them with transformative ideas to help people thrive throughout every stage of their lives. With a reach of more than a billion people every day, there's no limit to the impact you can make here. Are you ready to reimagine healthcare?
Here, your career breakthroughs will change the future of health, in all the best ways. And you'll change, too. You'll be inspired, and you'll inspire people across the world to change how they care for themselves and those they love. Amplify your impact. Join us!
The Associate Clinical Account Specialist (ACAS) position is a 6-9 month training position for those with little to no electrophysiology (EP) experience. Upon successful graduation from the program, the ACAS will be promoted to a Clinical Account Specialist (CAS). As a CAS the candidate will provide expert clinical product and technical assistance and training to physicians and EP lab staff on the effective use of BWI's systems and catheter equipment (e.g., The CARTO® System, associated software modules and RF generator) during case procedures within an assigned geography. The expectation that is that this work leads to meeting and/or exceeding businessgoals.
DUTIES & RESPONSIBILITIES
Under (e.g. limited supervision, general direction,etc.) and in accordance with all applicable federal, state and local laws/regulations and corporate Johnson & Johnson, procedures and guidelines, this position:
- Attend all portions of the ACAS fellowship training program withoutexception.
- Engage in dialogue with multiple internal and external business partners and stakeholders, andformulate solutions based on dialogue and input gained duringtraining.
- Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilitieswith the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. field trainers, site trainers, RBD) and other internal and externalpartners.
- Understand the dynamics of an EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
- Prioritize and appropriately respond to requests in a high-stressenvironment.
- Maintain composure and problem-solving focus during stressfulinteractions.
- Respond daily to requests by email andvoicemail.
- Additional duties include performing administrative work, including managing account documentation,compliance training requirements, expense reporting, and company systeminput.
- Maintaining safe fleet standards according to companyguidelines.
- Responsible for communicating training related issues or opportunities to next managementlevel
- Responsible for following all company guidelines related to health, safety and environmental practices and that all resources needed to do so are available and in goodcondition
- Responsible for adhering to company compliance with all federal, state, local and company regulations, policies, and procedures
- Performs other duties assigned as needed
- AminimumofaBachelor'sdegreeisrequired, preferably in one of the following areas: (biomedicalengineering,nursingor other health care related degree)OR aminimum of 2 years of related professional experience (engineering, or healthcare setting)ORa minimum of 1 year of EP mapping experience
- A Master's degree is preferred.
- Graduate from an accredited academic programORaccredited EP schoolORexiting a branch of the US military ispreferred
- 1-2 years of work experience within healthcare industry ispreferred
- A valid driver's license issued in the United States and successfully complete a background investigation,to include a review of driving recordhistory
- Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging,technical knowledge of EP technology, advancements, and the businesslandscape.
- The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, andnationally.
- Advance-level computer skills, and the ability to multitask without the direct oversight of managerrequired
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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