Voice / Collaboration Services Engineer

The Johns Hopkins University Applied Physics Laboratory (APL), a national leader in scientific research and development, is located midway between Baltimore and Washington, DC.

Job Summary:

Function in the role of VoIP engineer supporting the Laboratory's Cisco CUCM, UCCX, Jabber and CWMS systems providing daily operational support, voice-mail support, routine phone system maintenance, hardware and software upgrades and repairs.

Duties:

  1. As a team member support the administration, operations, diagnosis and maintenance of the Laboratory's VoIP, Unified Communications, Call Center and Collaboration platforms.
  2. Provide operational support for voice gateways, analog circuits and devices.
  3. Provide operational support and maintenance for voice mail
  4. Address VOIP infrastructure problems and incidents with vendor (Cisco)
  5. Configure switch ports to support voice/collaboration technologies

Note: This job summary and listing of duties is for the purpose of describing the position and its essential functions at time of hire and may change over time.

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Required Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, Telecommunications Engineering or related field or equivalent years of professional work experience in related discipline.
  • At least five years of professional work experience, with two years in VoIP/collaboration architectures.
  • Knowledge and understanding of networking concepts and administration.
  • Ability to develop strong working relationships with teams across the organization and function well in a team environment as an individual contributor.
  • Knowledge of Cisco CUCM, CUC, UCCX, Jabber, Web-Ex
  • Knowledge on emerging technologies in Cisco Collaboration Services
  • Good troubleshooting and analytical skills
  • Secret Clearance


Desired Qualifications:

· Master's degree in Information Technology, Computer Science, or Telecommunications Engineering

· Experience in the architecture, design and implementation of Cisco unified Communication Technologies

· Experience in global dial plans

Special Working Conditions:

Occasional weekend and other after hours work required to meet critical project/work-related business need

Security:

Applicant selected will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

Benefits:

APL offers a comprehensive benefits package including a liberal vacation plan, a matching retirement program, significant educational assistance, a scholarship tuition program for staff with dependents, and competitive salaries commensurate with skills and experience. For more information about our organization, please visit our web site at www.jhuapl.edu.

Equal Employment Opportunity:

Johns Hopkins University/Applied Physics Laboratory (APL) is an Equal Opportunity/Affirmative Action employer that complies with Title IX of the Education Amendments Acts of 1972, as well as other applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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Detect languageAfrikaansAlbanianAmharicArabicArmenianAzerbaijaniBasqueBelarusianBengaliBosnianBulgarianCatalanCebuanoChichewaChinese (Simplified)Chinese (Traditional)CorsicanCroatianCzechDanishDutchEnglishEsperantoEstonianFilipinoFinnishFrenchFrisianGalicianGeorgianGermanGreekGujaratiHaitian CreoleHausaHawaiianHebrewHindiHmongHungarianIcelandicIgboIndonesianIrishItalianJapaneseJavaneseKannadaKazakhKhmerKoreanKurdishKyrgyzLaoLatinLatvianLithuanianLuxembourgishMacedonianMalagasyMalayMalayalamMalteseMaoriMarathiMongolianMyanmar (Burmese)NepaliNorwegianPashtoPersianPolishPortuguesePunjabiRomanianRussianSamoanScots GaelicSerbianSesothoShonaSindhiSinhalaSlovakSlovenianSomaliSpanishSundaneseSwahiliSwedishTajikTamilTeluguThaiTurkishUkrainianUrduUzbekVietnameseWelshXhosaYiddishYorubaZulu

AfrikaansAlbanianAmharicArabicArmenianAzerbaijaniBasqueBelarusianBengaliBosnianBulgarianCatalanCebuanoChichewaChinese (Simplified)Chinese (Traditional)CorsicanCroatianCzechDanishDutchEnglishEsperantoEstonianFilipinoFinnishFrenchFrisianGalicianGeorgianGermanGreekGujaratiHaitian CreoleHausaHawaiianHebrewHindiHmongHungarianIcelandicIgboIndonesianIrishItalianJapaneseJavaneseKannadaKazakhKhmerKoreanKurdishKyrgyzLaoLatinLatvianLithuanianLuxembourgishMacedonianMalagasyMalayMalayalamMalteseMaoriMarathiMongolianMyanmar (Burmese)NepaliNorwegianPashtoPersianPolishPortuguesePunjabiRomanianRussianSamoanScots GaelicSerbianSesothoShonaSindhiSinhalaSlovakSlovenianSomaliSpanishSundaneseSwahiliSwedishTajikTamilTeluguThaiTurkishUkrainianUrduUzbekVietnameseWelshXhosaYiddishYorubaZulu

Text-to-speech function is limited to 200 characters

Options :History :Feedback :Donate Close


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