Voice Collaboration Section Manager

Job Summary:

As the telephony section supervisor in the Network & Telecommunications Group (ITC), lead enterprise-level collaboration architecture design and engineering projects to solve telephony issues, both IP and analog. Oversee the d esign, testing, implementation, and documentation of systems and applications in the voice collaboration environment. P artner with management to provide leadership and oversight of personnel issues for section staff members including hiring, training, coaching, mentoring and professional development.

US Citizenship is required.


  1. Lead and manage voice operational initiatives and projects through all phases including initial analysis, formulating designs and solutions, implementation and documentation. (40%)
  2. Partner with group management to lead the implementation of the group's strategic objectives. Work with group management on all personnel issues taking a lead role in the hiring, training, coaching, mentoring, and professional development of staff to achieve these objectives. (10%)
  3. Share knowledge and experience to enhance the technical capabilities of the voice, data, and telecom team. (25%)
  4. Meet with APL Department representatives and customers to better understand their current and future requirements. Work closely with the Network Operations section to improve performance and operation of the IP voice architecture. (15%)
  5. Participate in Information Technology Service Department (ITSD) extended management team activities, and on ITSD committees such as the enterprise architecture and change management committees. (10%)

The Johns Hopkins University Applied Physics Laboratory (JHUAPL), a national leader in scientific research and development, is located between Baltimore and Washington, DC.


Required Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, Telecommunications Engineering or related field or equivalent years of professional work experience in related discipline.
  • At least seven years of professional work experience, with two years in VoIP/collaboration architectures and two years in a line or project management role.
  • Knowledge and understanding of networking concepts and administration.
  • Ability to develop strong working relationships with teams across the organization and function well in a team environment as a leader and as an individual contributor.
  • Expertise on Cisco CUCM, CUC, UCCX, Jabber, Web-Ex
  • Experience in SIP Trunk configurations
  • Knowledge on emerging technologies in Cisco Collaboration Services
  • Good troubleshooting and analytical skills
  • Experience in designing and architecting solutions
  • Complex problem identification and resolution

Desired Qualifications:
  • Master's degree in Information Technology, Computer Science, or Telecommunications Engineering
  • Exposure to non-Cisco VoIP solutions: Avaya, Adtran, Shoretel, etc
  • Experience in the architecture, design and implementation of Cisco unified Communication Technologies
  • Experience in global dial plans
  • Cisco certification: Cisco Certified Voice Professional or higher
  • Possess an active Secret Clearance

Special Working Conditions:

This role includes the requirement to work outside of normal business hours, including some early morning, overnight and/or weekend work, in response to service outages and project implementation tasks.

Routine driving of APL vehicles, candidate must hold a valid driver's license and maintain a good driving record.

Capable of lifting up to 50lbs.


Applicant selected will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.


APL offers a comprehensive benefits package including a liberal vacation plan, a matching retirement program, significant educational assistance, a scholarship tuition program for staff with dependents, and competitive salaries commensurate with skills and experience. For more information about our organization, please visit our web site at www.jhuapl.edu.

Equal Employment Opportunity:

Johns Hopkins University/Applied Physics Laboratory (APL) is an Equal Opportunity/Affirmative Action employer that complies with Title IX of the Education Amendments Acts of 1972, as well as other applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


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