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J. J. Keller & Associates, Inc.

French/English Client Service Specialist

Montreal, Canada / Remote

Requisition #: 19136
Functional Area: Client Service; Transportation Safety
Employment Type: Full-Time
Work Options: Remote / Work from Home in Canada #LI-Remote
Work Hours: Standard Business Hours

Position Summary

It's an exciting time at J. J. Keller as we continue to grow and expand our vehicle service offerings in Canada. In an effort to support our growth, we are hiring for a Client Service Specialist. This is an advisory role that manages an assigned client base ensuring the client's needs are met in an efficient and effective manner. This role will utilize regulatory expertise, specific to vehicle compliance, to evaluate client's needs and provide guidance/recommendations to achieve compliance objectives. Training on vehicle compliance will be provided.

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Successful candidates for this role are required to be bilingual in French and English. Applications must be submitted in English.

Job Responsibilities

  • Establishes and maintains relationships with assigned clients and manages client relationship. Serves as the primary interface in an advisory role between J. J. Keller and the client, to include such tasks as:
    • Maintaining an open line of communication via phone, e-mail, fax, and correspondence.
    • Preparing, conducting, and leading regular client review calls.
    • Educating clients on regulatory requirements, providing interpretations and best practices. Confers with internal regulatory on complex inquires and ensures follow-up with the client.
    • Determining clients' needs and how J. J. Keller can best serve those needs, including identification of value-added services for clients.
    • Researching and resolving invoice and payment issues.
    • Assisting clients with effective utilization of J. J. Keller applications.
    • Updating client specific profile information.
  • Identifies program improvement opportunities to meet and improve safety program objectives. Advises clients on capabilities and options.
  • Monitors client responsibilities to ensure compliance with service requirements; analyzing compliance trends and if applicable, developing formal improvement programs.
  • Ensures company and client-specific processes and procedures are completed accurately and in a timely manner. Assists with internal documentation of processes and procedures.
  • Updates and analyzes client-specific reports.
  • Maintains expertise pertaining to applicable regulations in order to provide education and clarification to clients.
  • Services all clients, internal and external, in a professional manner. Resolves service problems to the mutual satisfaction of both the company and the client.
  • Assists with the implementation of new clients, including initial audits.
  • Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

Qualifications

Experience/Education

  • 3+ years of total office experience
  • 1+ year of experience with commercial heavy motor vehicle services experience in a professional services environment desired.
  • Post-secondary education in a business-related field preferred.
  • In lieu of degree or experience, would consider a combination of education and related office experience.

Other Skills/Qualifications

  • Proficiency in MS Word with intermediate Excel skills required.
  • Strong organizational, problem solving, communication, and critical thinking skills.
  • Knowledge of commercial heavy motor vehicle regulations (i.e. IFTA) within Quebec and other Canadian Provinces desired.
  • Effective verbal, written, and presentation skills.
  • Bi-lingual in French and English.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

J. J. Keller Earns 7th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.

2023 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Segment: Compliance, QC, Law, Bilingual, Legal, Customer Service, Quality

Client-provided location(s): Montreal, QC, Canada
Job ID: JJ_Keller-1133214100
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • On-Site Cafeteria
    • Casual Dress
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Profit Sharing
  • Professional Development

    • Leadership Training Program
    • Associate or Rotational Training Program
    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses