Jim Koons Automotive

Automotive Service Advisor

3+ months agoWilmington, DE

Koons Lexus of Wilmington is currently looking to hire Experienced Service Consultants. Previous High Line/Luxury experience preferred. Voted "Top Work Places", 10X!

We are in the business of selling new and used vehicles and providing exceptional service to those vehicles. Our dealerships have built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. If you want to work for a successful organization where you can make a difference, then this is the place for you. We offer an extremely generous compensation package, and an industry-leading benefits package.

Previous Service Advisor experience and a proven track record are REQUIRED! Previous Lexus/Toyota experience is a PLUS. Qualified applicants must also possess exceptional customer service skills.

If Selected, We Offer:

  • Competitive pay based on experience!
  • Benefits available include medical, dental, 401K & paid vacations!
  • Plenty of career opportunities within a large dealer group!
  • Ongoing training and development!
  • Room for advancement!

Primary responsibilities include, but are not limited to:

  • Greet customers in a prompt and courteous manner.
  • Schedule service appointments and collect vehicle information.
  • Secure agreement from customer before repairs are done.
  • Clearly explain the requested service on the repair order.
  • Estimate the cost and time needed to do the repair.
  • Advise customer's on the proper care for their vehicle and the importance of proper maintenance.
  • Communicate the need for additional service when needed, using a detailed explanation.
  • Handle customer complaints and maintain high CSI.
  • Check on the progress of the vehicle during servicing and contact the customer regarding changes to estimate or time table for repairs.


Wilmington, DE

Salary Range:

$75,000 to $105,000

Salary Notes:

Full benefits, 401k, dental, health, vision, discounts, contests, career growth, so much more!

Employment Type:

Full Time

Start Date:




Dedicated: Devoted to a task or purpose with loyalty or integrity


Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Client-provided location(s): Wilmington, DE, USA
Job ID: koons-AUTON01065

Perks and Benefits

  • Health and Wellness
    • Health Reimbursement Account
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Short-Term Disability
  • Parental Benefits
    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Vacation and Time Off
    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
  • Financial and Retirement
    • Performance Bonus
    • 401(K) With Company Matching
  • Professional Development
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Tuition Reimbursement