Manager, Field Technicians

The Manager, Field Technicians is a member of Jamf's management team and is directly responsible for the quality of work performed by their team in the Field Engineering department. The Manager is accountable for all staffing, development, compensation and performance management of their staff; adherence to company policies and procedures; and staying current with the technology and technical interaction with customers. The Manager is responsible for leading by example, modeling behavior expectations, and delivering hands-on technical solutions to customers as needed.

Responsibilities:

  • Maintain an advanced level of knowledge of Jamf products, related technologies, and integration strategies.
  • Develop technical excellence and customer service expertise in new staff members while positioning them for future roles within the Jamf.
  • Ensure the highest quality service delivery (JumpStart) in support of customer retention, revenue and customer satisfaction goals.
  • Manage recruiting, hiring, onboarding, training, management, professional development of staff.
  • Ability to provide onsite and remote installation, configuration, and training of Jamf products in accordance with current JumpStart procedures, as needed
  • Excellent customer service skills.
  • Other duties and special projects as assigned

Professional Qualifications:

  • Advanced Jamf Pro (formerly Casper Suite) knowledge and experience required
  • Previous managerial experience strongly preferred
  • Previous professional services delivery, technical training or JumpStart experience strongly preferred
  • Self-starter willing to lead, as well as perform technical services for customers
  • A results-driven personality that will drive revenue growth through a customer-focused service model
  • Excellent written and oral communication skills with the ability to articulate recommendations
  • Strong analytical and reasoning skills to create a high-paced, action-oriented team.
  • Excellent customer service skills.

Location: Minneapolis, MN
Travel: Up to 50%
Job Type: Full-time
Education: Bachelor’s degree or equivalent experience
Supervisor: Director, Field Services


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