Tax Preparer I Store Operations
At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation's largest retailers (over 6,000 locations).
At Jackson Hewitt we have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.
IF YOU WANT TO BE PART OF A TEAM THAT IS CHANGING THE INDUSTRY, WITH A FOCUS ON DELIVERING EXEMPLARY CUSTOMER SERVICE THEN JOIN JACKSON HEWITT!!
We're seeking dynamic top performers to add value to an already great brand. If you are looking for and want:
• To make a difference in people's lives
• A flexible work schedule
• To make great money, YES WE PAY FOR PERFORMANCE!
All that is missing here is you!
POSITION SUMMARY Under general supervision and in accordance with established company policies and procedures, the Tax Preparer I performs a variety of activities related to income tax preparation, sales and the delivery of exceptional customer service. This position has access to and regularly works with information of a sensitive, highly confidential nature; and regularly deals with diverse matters which require a working knowledge of the business.
ESSENTIAL DUTIES AND RESPONSIBILITIES Major responsibilities of the position are listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of executive management. • Conducts a thorough in-person interview with potential clients, using the company's propriety tax software application. Delivers exceptional customer service by anticipating customer needs and considers the impact of all decisions/actions on the customer. • Answering client calls via our national call center routing system. • Presents the Company's value proposition to clients concerning various company products and services and uses prescribed selling techniques. • Completes all related tax forms in accordance with policies, and in compliance with legislation and regulations. Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion. • Consults tax law reference materials to determine procedures for preparation of atypical returns. • Answers questions and provide future tax planning to clients. • Reviews financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. • Researches tax related questions and issues, and responds to clients appropriately and within a timely manner. • Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution • Audits all tax return forms for accuracy and completeness (i.e., client signatures). • Checks the "hold" drawer daily and contacts clients for additional information, as necessary, to insure accurate completion of tax returns. • Monitors on-site client volume and advises supervisor when additional tax preparers are required. • Participates in call campaigns and other marketing activities.
EDUCATION AND EXPERIENCE • High School Degree or equivalent. • 1-3 years of experience preferably in sales, service and or tax preparation. • Previous experience in tax preparation and filing a plus. • Good communication, interpersonal and customer services skills. • Basic knowledge of computer functions required. • Must be able to obtain certification by the state with a PTIN (Preparer Tax Identification Number) • Top candidates for this position will have retail experience providing exceptional customer service and performing multiple tasks in a fast paced environment
PHYSICAL DEMAND & WORK EFFORT • Typing, sitting, standing, and walking. • The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job. • Ability to see details at close range (within a few feet of the observer). • Strong attention to detail and accuracy. • Ability to work under pressure, in a fast-paced working environment • Ability to lift a maximum of 25 lbs. • Compliance with company policies and standards. • FLSA Status: Hourly, Non-Exempt
We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
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