Jackson Hewitt

Specialist, Products & Services

1 week agoSarasota, FL

At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation's largest retailers (over 6,000 locations).

We have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.

The Specialist, Products & Services will be responsible for day-to-day operational success of key products and services, collaborating with Attached Services, Operations, IT and external partners to deliver seamless customer experience, helping make potentially complex product offerings simple and dependable for all customers, B2B and B2C.

This visible role reports into Director of Product and Guarantee Fulfillment and is instrumental to overall business success. This position is ideal for a self-starter who has superior organization, time management and collaborative skills, who is not afraid to take initiative and continuously improve product-related processes, producing greater impact for Jackson Hewitt customers and the business.

Our lean organizational structure allows unparalleled opportunities to work on critical strategic issues, drive meaningful change, and create an impact from the start. Fast moving industry dynamics ensure the ability to develop multiple skillsets on varied projects, unveiling a range of options for future advancement.

What you'll do here:

Administrate and facilitate functional delivery across multiple internal stakeholders (e.g., Marketing, Technology, Operations, and Training) and external partners

Document and share business processes and policies related to fulfillment of products and services

Oversee key operational tasks, facilitating and ensuring compliance with deadlines

Evaluate product performance to determine necessary enhancements or changes, translating strategic direction into tactical execution

Effectively communicate product performance and project results to senior leaders

Conduct analysis and research to feed innovation and optimize customer experience

Other administrative duties as assigned

Skills you'll bring for success:

2 years of relevant experience in financial services, product delivery, or related experience

Strong project and process management skills

Deep intellectual curiosity and strong drive to challenge the status quo

Excellent time management and ability to manage multiple workstreams and priorities efficiently

Excellent communication skills, particularly in translating complex issues into actionable items

High integrity and a desire to make a difference in the lives of hardworking Americans

Willingness to pitch in and help other teams in a hands-on manner when needed

Partner or vendor management experience a plus but not required

What you will get if you join us:

Competitive Salary + Bonus

Unlimited Paid Time Off + 11 Paid Holidays

401k + Match

Medical, Dental, and Vision

Pet Insurance

Company Celebrations and Appreciation Events

Fast-paced, innovative culture with an open and collaborative environment

Ample opportunity to develop core and new skillsets and have a stake in your own success

Freedom to create your best work and make a visible impact on the organization

Opportunities for advancement within the organization

We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.