Assistant District Manager--Madison WI
At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation's largest retailers (over 6,000 locations).
At Jackson Hewitt we have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.
IF YOU WANT TO BE PART OF A TEAM THAT IS CHANGING THE INDUSTRY, WITH A FOCUS ON DELIVERING EXEMPLARY CUSTOMER SERVICE THEN JOIN JACKSON HEWITT!!
We're seeking dynamic top performers to add value to an already great brand. If you are looking for and want:
• To make a difference in people's lives
• A flexible work schedule
• To make great money, YES WE PAY FOR PERFORMANCE!
All that is missing here is you!
We are Jackson Hewitt, Working Hard for the Hardest
Join a team that is client focused and successfully
manage multiple locations!
In a world where the hardest working Americans are
strapped for both time and money, Jackson Hewitt is on a mission to be their
advocate. For many clients, the tax
return is the most important financial event of the year, and the biggest
paycheck many will receive. We want to
help them get their maximum refund, faster, and with fewer associated fees.
In a world where human help is increasingly unavailable,
we want to be their resource. Our
seasonal Tax Preparers stand out as being friendly, attentive, and
knowledgeable. Join the team that is
focused on delivering exemplary customer service, and become someone's tax
Assistant District Manager (ADM) you will learn the business from the ground up
providing real business leadership development and experience as well as deep
understanding of critical components of business success (recruitment/retention
strategies, marketing, employee development, operations, training,
profitability, team leadership). This position manages the day-to-day
activities of seasonal team members assigned to approximately twenty (20) or
more stores and/or kiosk locations. This role has access to and regularly
requires working with information of a sensitive, highly confidential nature,
and dealing with diverse matters which require a working knowledge of the
- Responsible for multi-unit
retail locations in the assigned district and will work in tandem with the
District Manager to strategically manage district operations.
- Reports to the District Manager and regularly
communicates with them to ensure the company client experience standard is
- Drives the operation at each location to maximize
the efficiency of Tax Preparer work and increase revenue and profitability.
- Leads recruiting efforts and manages the
interviewing process of seasonal employees for assigned area. Manages leads from JHnet and other sources.
- Works directly on job-fairs, hiring initiatives,
process and training of all preparers to execute the job.
- Assists, or drives
the tax education process and flow of teams, including the transition to hire
- Monitors associate
performance to ensure adherence to quality standards, deadlines, and proper
procedures, correcting errors or problems.
- Creates and/or
approves work schedules and time cards. Monitors Dayforce during all shifts,
works with Human Resources on any employee relations issues or complaints and
- Ensures all assigned
locations meet company standards including but not limited to: office set up,
build-outs and breakdown, technology set up, telecommunications, office
supplies and facilities maintenance.
Maintains relationships with property managers and landlords, works with
District Manager on necessary corrective actions.
- Continuously builds
the business by retaining existing clients, attracting new clients and creating
positive brand awareness.
- Resolves client
complaints or answers client questions regarding policies and procedures.
- Provides employees
with guidance in handling difficult or complex problems or in resolving
escalated complaints or disputes.
- Monitors GL &
P&L performance and holds/voids/rejects, discount reports and productivity
reports for assigned store group. Also responsible for meeting all assigned
district goals including, but not limited to revenue, cash control and tax
return count in assigned area.
relationships with brokers, property managers and landlords.
- Responsible for
conducting internal audits of all assigned offices to ensure all employees are
in compliance with company policies and procedures.
- Educate and support the
client with marketing strategies including but not limited to, internal office
branding, client segmentation andexternal marketing strategies.
- Associate's degree or
equivalent related business experience.
Course of study in management or in tax preparation and/or accounting
- 2 years previous
management or supervisory experience required with a passion for leading and
spirit that inspires out of the box thinking to impact business results.
- Tax knowledge
- Strong communication,
interpersonal, organizational, and client service skills.
- Must possess reliable
transportation, insurance and a driver's license in good standing.
- Proficiency with a
variety of computer software applications such as electronic mail, internet
browser, Word, Excel, and accounting or tax preparation software.
- The role may demand
heavy travel based on the geography of the assigned stores.
- Ability to sustain
energy and remain available to subordinates during season including evenings
- Ability to work under
pressure, in a fast-paced working environment.
We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
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