Senior Technical Operations Manager

Senior Technical Operations Manager

Your Job

As a Senior Technical Operations Manager, you will be overseeing the successful delivery of iVision's Managed Service engagements for our core practice areas. You'll have the opportunity to work closely with many functions of our team including members of our delivery team, business development, external global clientele, and vendors to ensure the health of the client's infrastructure and system environments.

You will be crucial in ensuring client deliverables are being managed effectively as you demonstrate your influence within hands-on project management, client management, best-practice delivery, leadership and ensuring an overall high level of customer engagement is maintained. This is a unique opportunity for any technologist that desires to push boundaries as a member of our award-winning team.

What You Could Do

  • Manage day-to-day operational aspects of our managed service's client environments
  • Ensure the health of the client's environments to minimize client exposure and risk
  • Resolve and / or escalate incidents and problems in a timely fashion
  • Manage day-to-day client interaction while developing lasting relationships
  • Communicate effectively with clients to identify needs and evaluate alternative business solutions
  • Create / execute work plans, and revise as appropriate to meet changing needs / requirements
  • Work cross-functionally to identify resources needed and assign individual responsibilities
  • Build a knowledge base of each client's business, organization and objectives
  • Effectively apply our methodology and enforce operational readiness standards
  • Prepare for engagement reviews and quality assurance procedures
  • Facilitate scheduled client meetings effectively
  • Maintain awareness of new and emerging technologies and practices for potential application in client's IT environments
  • Identify opportunities for improvement and manage the process of innovative change
  • Work with business development to validate service SOWs / support contracts


What You've Done
  • Experience with technical project delivery in one or more of the following technology platforms:
    • Microsoft Enterprise Infrastructure Solutions
      • Active Directory & Exchange
      • SharePoint
    • Microsoft Enterprise Desktop Platforms
      • Systems Center
      • Windows Desktop
      • App-V
    • Data Center Virtualization Platforms
      • VMware, Hyper-V
    • Data Center Storage & Management Platforms
      • Data Storage Technologies (i.e. NetApp, EMC, etc.)
      • Data Backup & Recovery (i.e. CommVault, etc.)
    • Enterprise Data networking
      • Unified Computing (i.e. Cisco US)
      • Data Network (i.e. Cisco LAN, WAN, Wireless, Security, etc.)
      • Voice Over IP and Desktop Video (i.e. Cisco Unified Communications, Microsoft Lync)
    • Enterprise Voice Services
      • Voice Over IP and Desktop Video (i.e. Cisco Unified Communications, Microsoft Lync)


Our Story

iVision is the next generation of technology integration and management partner. Throughout the last decade, we have transformed how technology does business, and have engineered success for our global clientele through objective recommendations, process, and technology expertise, as well as best-of-breed guidance.

Our engineers and consultants provide infrastructure and application solutions and are organized into six core technical disciplines, including: Cloud Services, Infrastructure Services, Data Center, Converged Network, Security and Application Development - all supported by our Service Delivery practice.

Founded in 2004, iVision is a privately held company, headquartered in Atlanta, and has been recognized and awarded by Inc. Magazine, AJC, Atlanta Business Chronicle, Best & Brightest, CRN, Georgia Fast 40 and others.

Just as we have transformed our industry standards, and what it means to be a technology solutions provider, we are looking for our future engineers to transform their respective functions and change engineering standards forever. Use everything you have accomplished through your career to build, evolve, and revolutionize how engineering is done. Apply today, and let's engineer the future, today...

Interested in exploring other opportunities?

Visit https:// iVision.com/company/careers

iVision is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status


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