iVision

Jr Systems Administrator

7 days agoAtlanta, GA

Job Description - Jr Systems Administrator
Title

Jr Systems Administrator

Description

The Jr Systems Administrator's role is to provide a single point of contact for end users to receive support and maintenance within the organization's end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end-user assistance where required.

Responsibilities

Strategy & Planning

  • Assist in developing long-term strategies and capacity planning for meeting future end-user device needs.
Acquisition & Deployment
  • Conduct research on end-user devices in support of standardization and procurement efforts. Evaluate and recommend products for purchase.
  • Write technical specifications for purchase of end-user devices and related products.
Operational Management
  • Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
  • Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
  • Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required deskside service levels.
  • Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's end-user computing environment.
  • Where required, administer and resolve issues with associated end-user workstation networking software products.
  • Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
  • Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.
  • Ensure that physical deskside connections (RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
  • Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring end-user device operations.
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed.
  • If necessary, liaise with third-party support and equipment vendors.
Position Requirements

Formal Education & Certification
  • College diploma or university degree in the field of computer science and/or 1+ year equivalent work experience.
  • The following certifications are highly desired
    • ITIL Foundation
    • Comptia A+
    • Comptia Network +
    • Google IT Support Professional
    • HDI Support Center Analyst (HDI-SCA)
Knowledge & Experience
  • Excellent technical knowledge of hardware, including Apple, Dell, HP, Lenovo, and others as required
  • Excellent technical knowledge of PC internal components.
  • Hands-on hardware troubleshooting experience.
  • Extensive equipment support experience with PC peripheral devices including monitors, docking stations, printers, and others as required to support end-user needs.
  • Working technical knowledge of current protocols, operating systems, and standards, including Windows 7+ and macOS 10+.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
Personal Attributes
  • Ability to conduct research into PC issues and products as required.
  • Effective interpersonal skills and relationship-building skills.
  • Strong written and oral communication skills.
  • Ability to present ideas in user-friendly language.
  • Understanding of the organization's goals and objectives.
  • Analytical and problem-solving abilities, with keen attention to detail.
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Strong customer-service orientation.
  • Driver's license in good standing.
Work Conditions
  • Work onsite daily in the Dunwoody area.
  • Availability for on-call rotation.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
  • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

Client-provided location(s): Atlanta, GA, USA
Job ID: iVision-228