Seasonal French Bilingual Tax Expert- Canada Remote

Overview
Ready for a new seasonal opportunity with the #1 tax software company in Canada?

If you have experience as a tax preparer, are highly motivated and love communicating directly with customers, you could be a perfect match for this Seasonal Canada Tax Expert opportunity. As a Tax Expert, you will empower Intuit customers to complete their taxes.

TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune's "100 Best Companies To Work For" and Fortune World's "Most Admired Software Companies" lists.
Responsibilities

  • Answer TurboTax customer phone calls and delivering a professional, personalized customer service experience every time
  • Demonstrate empathy toward customers, empowering and partnering with them to help them feel confident to do their own taxes
  • Proactively seek out and deliver the right answer for each customer
  • Successfully troubleshoot, resolve issues and answer complex tax questions using our defined practices, procedures and company policies
  • Document customer interactions
  • Assist customers filing tax returns
Qualifications
  • Extensive experience preparing a variety of federal and provincial returns for individuals, including student, pension, self-employed, rental property, investments and foreign income .
  • Must have prepared a minimum of 60 personal tax return prepared per year over the last three years
  • In depth knowledge of tax laws and tax concepts, solid critical thinking and problem solving skills
  • Excellent written communication skills including spelling and proper use of grammar
  • Strong understanding of computers and software
  • Experience preparing Quebec personal tax returns (TP1) a plus
  • Experience providing support in a call center environment a plus


Discover what it's like to be a part of an amazing team of tax advisors, making a daily difference in the lives of Intuit customers all across Canada.


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