Company Stores Operations Manager

Become Part of the Intermex Family:

It's an exciting time to join Intermex. We're on a mission to attract, retain, and engage the best and brightest talent - those who are great team players and leaders who make it their first priority to deliver service excellence.
• We are performance driven.
• We value a passion for excellence.
• We value teamwork.
• We value and reward hard work and dedication.

Intermex Wire Transfer, LLC is seeking a dynamic Multi-Unit Company Store Operations Manager

We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join our team and contribute to our quest for Absolute Excellence!

The Company Store Operations Manager will oversee the operations and performance of our 33 Intermex retail stores across the United States and team of 70+ store associates. You will directly manage and supervise a team of 3 Company Store Administrators and 1 Company Store Operations Associate.

You will be responsible for leading all areas of store operations including but not limited to sales generation, ensuring maximum sales and profit goals, loss prevention, operations, merchandising, and employee development to ensure that staff are selected, trained, counseled and rewarded to maintain performance standards.

Your primary goal in this role is to ensure our Company Stores and staff, as the "Face of Intermex", always deliver superior service and a "Best-in-Class" customer experience while maximizing profitability.

Essential Duties and Responsibilities:

Establish a strong customer service/selling culture in all assigned stores.

Accountable for overall operations, staffing and merchandising of retail stores.

Ensure maximum profitability through developing, implementing and evaluating short and long-term goals that address business challenges and opportunities.

Provide leadership, execute corporate directives and develop strategies to maximize people development.

Select, hire, train and develop personnel, conduct performance reviews, and initiate disciplinary action and/or termination. Assess performance using key metrics.

Assign quarterly objectives and evaluate performance and approve bonuses for team members.

Responsible for reviewing the P&L of each store and identifying potential/present problems and locating source of variances in business operations and creating plans for correction.

Ensure all lease agreements and business licenses are current and manage landlord relationships.

Ensure compliance with all state, federal and local laws and regulations as well as any applicable company policies, guidelines and procedures. Communicate all pertinent information to team members.

Make independent decisions regarding store facility maintenance & repair. Contact approved outside vendors or maintenance technicians for repair needs; approve invoices with dollar authority and follows-up on costs and/or questions with vendors; recommend required capital maintenance expenditures; and provide input in the capital budgeting process.

Guide team in planning, coordinating and implementing store marketing activities to promote products and service and to enhance community relations through special promotions, sponsorships, local advertising, etc.

Travel to stores as needed.


Skills and Abilities:

Excellent leadership skills.

Able to effectively communicate written and verbally, bilingual English & Spanish.

Able to comprehend basic financial reports and Profit & Loss Statements.

Strong interpersonal and ethical behavior to manage the company's assets and employees.

Results Orientation: Demonstrates a sense of urgency to overcome obstacles and achieve measurable results.

Resourceful and driven: Strong planning, organizing, delegating and decision-making abilities.

Self-Confident; willing to act with appropriate information.

Passion for the business with an ownership mentality and an intense drive to understand the goals, financial targets, deliverables and challenges the business faces to deliver results.

Job Type: Full-time (Normal Schedule Mon-Fri 9AM - 6PM), but may at times require availability for evening, weekends and holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law.

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