Software Engineering Manager

The way businesses talk to people online is broken. Intercom is fixing it. 🛠️

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. In February 2017, Intercom announced it had surpassed $50M in annual recurring revenue, an increase from $1M in ARR just three years prior, making it one of the fastest-growing companies in tech. Today more than 17,000 businesses use Intercom to connect with a billion people worldwide. Intercom has raised $116M in venture funding and has 350 employees across San Francisco, Dublin, Chicago, and London.

What's the opportunity? 🤔

Intercom is growing fast. We’ve created an environment where product teams, with big ambitions, can ship high-quality product to our customers every week. Across a team of more than 80 engineers, we ship changes to production around 100 times each day. Our mission is to make web business personal. Come help us build a world-changing product, a long lasting company and the most effective R&D team possible. We’re particularly focused on building an organisation where people thrive, grow in their careers, and enjoy having high impact through their work. We’re excited to announce the opening of our first UK office and we’re now looking for experienced engineering managers to shape Educate, our newest and fastest growing product and help us grow our team in London.

The Intercom platform comprises of several different and connected products. Each product is designed and developed — through invention and iteration — by a single team. As an Engineering Manager, you’ll partner with a Product Manager to define a product vision, strategy and roadmap. You’ll be expected to own your space: work with all disciplines on your team to build, launch and iterate. Talk directly with your customers, take part in usability studies, work with data analysts and researchers to ask the right questions and make good use of the answers. This is an incredibly rare opportunity to join a company that’s still small but on its way to something much bigger, with a meaningful transformative mission. You’ll work directly with a product, design, and engineering team who’ve worked in places such as Amazon, Facebook, Google, Apple and Zendesk. And best of all, be early enough to hold a leadership position where you have a high impact role in our success over the coming years. You will get to work on Intercoms youngest, fastest growing product. A product that uses machine learning at its core. You will have the opportunity to put your own mark on a company with a different approach to building product

What will I be doing? 🚀

As Engineering Manager

  • You will collaboratively set a product and technical direction with your team
  • You will support an ambitious group of engineers in their career goals. Work with our people ops team to maintain our high performance and high morale
  • You will be actively involved in hiring and growing our engineering team
  • You care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Projects are kept short and tightly scoped. Teams build a weekly cadence of releases
  • You will drive, create and improve operational excellence, quality, security and privacy initiatives within your team and the entire engineering organization
  • Help us evolve our culture

What skills do I need?  📖

  • Management experience is a requirement. New managers are grown through our engineering team, so external leaders must have hands-on experience of people management.
  • If you want to take your career in a management direction but haven’t had the opportunity yet, we’d strongly encourage you to apply for our product engineering role. Career progression is important to us and if management is the path you’d like to take we can help you get there.
  • You also need to have deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working). Our ideal is for every team to be comfortable working across the full stack, delivering new features and capabilities from start to finish.
  • You will need to be hands-on technically, comfortable reviewing and writing code. We don’t need you to be the strongest or most productive engineer on the team but your onboarding will involve at least a month working as an engineer on one of our products. We believe this is the best way to get context and build trust before directly managing.
  • The core Intercom product is a Ruby on Rails application with an Ember.js frontend. We use MySQL and MongoDB for most of our storage, though we’re starting to migrate to other services like Amazon’s DynamoDB
  • We’re actively moving to a service-oriented architecture, with new components built using the most appropriate technology. So far that’s largely been in Java on Dropwizard, and recently using Go
  • Our iOS application and SDK are developed in Objective-C, while our Android application and SDK are Java. The web integration our customers use is built on React. We have API and integration clients for Ruby, Java and PHP with Go and Node.js coming soon (Python and Perl are community supported at the moment)
  • Our infrastructure runs entirely within Amazon Web Services and we make use of many of their services (DynamoDB, SQS, etc.) We like to buy the best tools and services where available but will build our own when we need to -- we use an in-house continuous deployment service and built our own lightweight project management tooling

Benefits 😍

We are a well-treated bunch, with a range of awesome benefits! If there’s something important to you, talk to us! :)

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

 


Meet Some of Intercom's Employees

Stewart

Director of Brand Design

Stewart manages designers and front-end developers who keep the face of Intercom in tip-top shape. He collaborates on and helps direct the overall visual identity of the brand.

Kim

Lead Finance Analyst

Kim keeps Intercom financially healthy by monitoring the metrics that inform long-term plans and budgeting decisions. Then she helps assess the financial impact of all strategic initiatives.


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