Sales Operations Manager

About Intercom

The way businesses talk to people online is broken. Intercom is fixing it.

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. Today more than 15,000 businesses use Intercom to connect with a billion people worldwide. Intercom has 300 employees between its San Francisco headquarters, Chicago Support office and Dublin R&D office, and has raised $116M in venture funding.

What's the opportunity?

This position offers a candidate with the right experience set an opportunity to join an exciting and fast growing company that aims to fundamentally change the way that companies interact with their customers. In this role, you will report to the Director of Global Sales Operations and have an opportunity to directly influence the overall company trajectory, build and scale the sales operations arm of Intercom, interact with Intercom's senior leadership, all while creating an operationally excellent sales organization.

What will I be doing?

  • Drive annual capacity planning for the sales org; liaison with critical cross functional partners (e.g. Finance, Marketing, Product)

  • Partner closely with senior leadership to develop and manage actionable, measurable projects that accelerate sales growth and improve sales processes and operations on a global scale

  • Advise Sales Leadership on new business growth strategy, churn strategy, existing customer base expansion

  • Gather requirements and project manage changes to our sales technology that result in improvements in sales rep productivity

  • Support weekly and monthly reporting and forecasting for the sales organization, identifying significant changes and trends that will materially impact the company’s growth trajectory

  • Establish strong working relationships with various levels of sales leadership as well as key cross functional partners to ensure an aligned and effective overall GTM strategy

What skills do I need?

  • Strong analytical, conceptual and problem-solving abilities

  • Ability to work both collaboratively and independently; excellent communication skills and ability to speak to all levels of the organization from senior leaders to frontline reps

  • Enjoys the challenge of toggling between strategic thinking and rolling up your sleeves to ensure that we are executing against the right priorities

  • Passionate about working with people and data to optimize systems, processes and performance

  • 4+ years experience in Sales Operations or Business Operations role, or similar strategy and operations role in go-to-market organizations

  • Proficiency in Microsoft Excel ; Experience with Salesforce.com and SQL is a strong plus

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
  • Regular compensation reviews - great work is rewarded!
  • Fully funded comprehensive medical, dental, and vision coverage
  • Open vacation policy and 10 corporate holidays
  • Paid parental leave program
  • 401k plan
  • Commuter benefits
  • In-office bicycle storage
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • Fun events for Intercomrades, friends, and family!

Meet Some of Intercom's Employees

Kim L.

Lead Finance Analyst

Kim keeps Intercom financially healthy by monitoring the metrics that inform long-term plans and budgeting decisions. Then she helps assess the financial impact of all strategic initiatives.

Kelly S.

Manager, Account Development Representatives

Kelly manages and develops the Frontline Sales Team, whose goal is to educate prospects and share Intercom with as many internet- or mobile-based businesses as possible.


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