People Operations Associate/Generalist

About Intercom

The way businesses talk to people online today is broken. Intercom is fixing it.
 
Intercom is the first to bring sales, marketing & customer service products to one messaging platform, helping businesses avoid the stiff, spammy status quo and have real conversations with the people that matter. Designed to feel like the messaging apps you use every day, Intercom is the only business messenger to let you talk to consumers just about anywhere: inside your app, on your website, across social media and via email.
 
Intercom invented in-app messaging in 2011, and today more than 13,000 businesses use Intercom to reach a billion people around the world. Intercom has 300 employees split between its San Francisco headquarters and its Dublin R&D office, and has raised $116M in venture funding.

What's the opportunity? 

The People Operations Associate serves as a vital member of the People Operations team and is key in helping support a great employee experience here at Intercom. Reporting to the Manager of People Operations, the People Operations Associate will play an important role in developing HR processes for Intercom’s rapidly growing team in Dublin.

As a member of this team, the People Operations Associate is a key partner to the business and an ally to our employees, supporting all of our programs and operations in Dublin to help ensure the employee experience at Intercom is the best the tech world has to offer. An ideal candidate will therefore employ a highly customer focused mindset to support our employees as his/her customers and make sure they have all they need to find success in their roles at Intercom.   

What will I be doing?

  • Help support the People Operations Manager with matters related to career development, staffing, employee relations, performance management and employee engagement
  • Manage new hire onboarding process, including offers, associated paperwork, and administrative setup 
  • Administer and support any relocation projects of individuals relocating to the Dublin Office including visa support, booking travel and helping new starters get set up in Dublin
  • Conduct new hire orientation and continue to evaluate and improve processes
  • Maintain/update materials including: benefit forms, employee handbook
  • Set up and maintain all employee personnel records and e-filing
  • Provide administrative support for monthly payroll process ensuring all new hires, payroll changes and personnel information are all updated and accurate
  • Ensure employee data compliance, maintain onsite employee files, ensuring accurate documentation, pay and benefits, personal and job-related data is kept up-to-date and compliant
  • Adhere to documentation and retention measures; always seeking to improve processes that ensure legal compliance
  • Assist with administration of company benefits programs: healthcare, dental, vision and perks
  • Assist with learning and development programs
  • Assist with HR-related and company events; and
  • Other projects, as needed.

What skills do I need?

  • 3+ years experience in a Human Resources/People Operations function, preferably in a tech start-up environment
  • Successful track record of supporting HR processes, employee resourcing; performance management and change management
  • Knowledge of HR compliance regulations, employment laws, and industry best practices
  • Excellent communication skills (written, verbal, presentation, and interpersonal), exemplary client service skills, the ability to handle multiple projects and competing priorities and adapt to a fluid, high-growth environment
  • Team player with a sense of ownership and “get things done” attitude - self-motivated and able to thrive in a fast-paced and self-directed environment
  • Deep comfort level with technical systems and softwares, experience with Namely a plus
  • Able to combine great people intuition, business judgement and discretion in your decision-making
  • Knowledge of HR compliance regulations, employment laws, and industry best practices
  • Values and respects confidentiality
  • Excellent attention to detail and organizational skills; and
  • Four-year degree or equivalent from an accredited university, highly desired.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity in a fast-growing start-up
  • We serve breakfast, lunch, and dinner every weekday! There are also snacks and drinks on tap to keep you topped up
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need to
  • Paid parental leave to let you spend valuable time with your loved ones
  • Commuting is a breeze with our generous public transport allowance
  • Keep active with our roaming FlyeFit gyms in Dublin membership!
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too!
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

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