People Operations Associate

The way businesses talk to people online is broken. Intercom is fixing it. 🛠️

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. In February 2017, Intercom announced it had surpassed $50M in annual recurring revenue, an increase from $1M in ARR just three years prior, making it one of the fastest-growing companies in tech. Today more than 17,000 businesses use Intercom to connect with a billion people worldwide. Intercom has 300 employees between its San Francisco headquarters, Chicago support office, and Dublin R&D office, and has raised $116M in venture funding.

What's the opportunity? 🤔

As our People Operations Associate, you’ll be a vital member of the People Operations team and you’ll be key in helping support a great employee experience here at Intercom. Reporting to our Manager of People Operations in Dublin, Lauren Cullen, you’ll play an important role in developing our range of HR processes for Intercom’s rapidly growing team in Dublin, which now stands at almost 200 people.

Being on our People Operations Team (Or People Ops, for short), your job as an Associate is to be a key partner to the business and an ally to our employees, supporting all of our programs and operations in Dublin to help ensure our employee experience at Intercom is the best the tech world has to offer. For us, an ideal candidate will be extremely customer focussed to support our employees as his/her customers and make sure they have all they need to find success in their roles at Intercom.   

What will I be doing? 🚀

  • You’ll get to manage our new hire onboarding process, including engaging with the candidate once they have signed their contract, owning the internal set-up and associated paperwork, and providing help with any questions along the way
  • You’ll administer and support any relocation projects of employees moving to our Dublin Office including visa support, booking travel and helping new starters get set up in Dublin
  • You’ll organise and conduct new hire orientation and continue to evaluate and improve processes and employee experience
  • You’ll maintain and update materials including benefit forms and employee handbook
  • You’ll set up and maintain all employee personnel records and e-filing
  • You’ll provide administrative support for monthly payroll process ensuring that all new hires, payroll changes and personnel information are all updated and accurate
  • You’ll ensure employee data compliance, maintain onsite employee files, ensuring accurate documentation, pay and benefits, personal and job-related data is kept up-to-date and compliant
  • You’ll adhere to documentation and retention measures; always seeking to improve processes that ensure legal compliance
  • You’ll assist with the administration of company benefits programs: healthcare, dental, vision, commuter allowance and perks
  • You’ll assist with learning and development programs
  • You’ll be the first point of contact for employees day-to-day questions
  • You’ll create employee letters as requested and provide help in filling out any benefit or application forms (maternity/paternity forms, mortgage applications etc)
  • You’ll send company questionnaires to new hires after 30 days and exit interviews to all leavers.
  • You’ll manage the off-boarding process for employees leaving Intercom, including conducting face-to face interviews with these employees, closing off all internal files and associated admin, and collecting company property if needed
  • You’ll get to provide support to the HR manager and Business partners as needed
  • And you’ll help out on other projects, as needed

What skills do I need? 📖

  • You have 3+ years experience in a Human Resources/People Operations function
  • You have excellent communication skills (written, verbal, presentation, and interpersonal), exemplary client service skills, the ability to handle multiple projects and competing priorities and adapt to a fluid, high-growth environment
  • You have an extremely high level attention to detail and organizational skills; with the ability to own a task right through to completion
  • You have a successful track record of supporting HR processes, employee resourcing; performance management and change management
  • You’re a team player with a sense of ownership and “get things done” attitude. You’re self-motivated and able to thrive in a fast-paced and self-directed environment
  • You’re very comfortable with technical systems and softwares
  • You’re able to combine great people intuition, business judgement and discretion in your decision-making
  • You have a great knowledge of HR compliance regulations, employment laws, and industry best practices
  • You value and respect the confidentiality of your work and our employees

Bonus skills & attributes 🙌

  • You’ve had experience working in a tech start-up environment
  • You’ve had experience working with Namely, our HRIS
  • You have a working knowledge of visa and critical skill permit applications
  • You have a four-year degree or equivalent from an accredited university

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve breakfast, lunch, and dinner every weekday! There are also snacks and drinks on tap to keep you topped up
  • Regular compensation reviews - we reward great work
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • Commuting is a breeze with our generous public transport allowance
  • Keep active with our wellness programme that allows you to expense gym and other sports activities up to €90 quarterly
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.


Meet Some of Intercom's Employees

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Director of Brand Design

Stewart manages designers and front-end developers who keep the face of Intercom in tip-top shape. He collaborates on and helps direct the overall visual identity of the brand.

Caroline

Director of Product Management

Caroline manages Intercom’s Dublin-based product managers to ensure that all of the company's projects and product initiatives are moving in the correct direction.


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