Retail Barista - Pasadena

Working in the retail stores, Baristas provide courteous, knowledgeable outstanding customer service through excellent product knowledge and superior barista skills. Baristas support all sales efforts in the retail stores through outstanding customer service, beverages prepared according to Intelligentsia’s highest standards, and a commitment to quality in all of the goods the company offers.

Duties and Responsibilities

  • Adhere to all company policies and protocols, both behind the bar and at the front of house, including those for cash handling and safety, while maintaining a clean and organized work space so fellow team members can locate resources and products quickly
  • Ensure that the company’s brand is properly reflected by keeping a well maintained, clean, well-organized and stocked coffeebar
  • Uphold the company’s standards regarding merchandising, inventory and rotation of store products
  • Offer relevant, thoughtful ideas and suggestions for improving operations
  • Ensure adherence to the company’s dress code, as well as all health and safety requirements

Drink Quality/Education

  • Prepare and serve coffee and tea beverages that adhere to the company’s freshness and quality standards ensuring that they consistently reflect the company’s recipe and presentation standards
  • Complete the required training modules contained in the Retail Training Manual; Baristas are encouraged to pursue the completion of additional training modules
  • Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers
  • Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
  • Educate customers and staff on all coffee and teas carried
  • Assist in the training and development of new staff
  • Attend training sessions to constantly advance education on coffee, tea, merchandise, and espresso bar skills; work with your Educator to further your barista skills
  • Demonstrate an ongoing pursuit of education, training, and industry trends

Customer Engagement

  • Ensure customers are warmly received and welcomed; engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner
  • Respond to questions, orders, and concerns with patience, confidence, and professionalism
  • Engage customers about their drink preferences and tailor suggestions accordingly
  • Facilitate easy dialogue with customers regarding other product offerings, including whole bean coffee, tea, complementary food offerings, merchandise, as well as any current promotions

Coffeebar Initiatives

  • Participate in store-wide profit initiatives
  • Offer strategic input or suggestions as to how to increase store profitability
  • Demonstrate initiative with routine tasks

Job Requirements
Education and/or Experience:

  • High School Diploma or General Education Degree (GED), AND experience in the specialty coffee, retail, hospitality and/or customer service industries


The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the above-mentioned duties successfully. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions below.

  • Ability to maintain a pleasant disposition and sense of urgency with helping customers
  • Demonstrate a passion for coffee and tea
  • Capability to interface and maintain effective relationships with co-workers and customers
  • Logical and methodological approach to problem solving
  • Flexible, with the ability to multi-task in a highly demanding, stressful environment
  • Maintain a calm demeanor during periods of high volume
  • Ability to cooperate successfully as a member of a team
  • Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
  • Communicate clearly, honestly and promptly
  • Ability to use available resources to answer questions
  • Maintain regular and consistent attendance and punctuality
  • Strong cash handling skills

Language Skills

  • Ability to read and speak English proficiently. Spanish is helpful in California locations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to see, talk and hear.
- The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.
- The employee must occasionally lift and/or move up to 50 pounds.
- At times, may require more than 40 hours per week to perform the essential duties of the position.
- Fine hand manipulation (keyboarding and register).

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Retail store environment.
  • The noise level in the work environment is usually moderate.

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