IT MSD Automation Engineer - Graduate Trainee

    • Kulim, Malaysia

Job Description

  • Responsibilities may include: Diagnose and solve a range of issues, including, but not limited to process, software and hardware related issues in Intel global factories in a professional, timely manner.
  • Mentor and coach team members in and understanding of the systems and departmental policies and procedures to drive attainment of departmental standards.
  • Develop relationships cross functionally to drive overall service improvement and Key Performance Index (KPI) for the department.
  • Recognize systemic customer-impacting problems, and respond appropriately per departmental procedure by effectively prioritizing and escalating these problems, when applicable.
  • Thoroughly and accurately document details of all internal and customer interactions.
  • A successful candidate should possess the below behavioral traits:
  • Excellent verbal and listening communication skills in English as primary, Mandarin is a plus for Dalian (PRC) site support.
  • Strong passion in global customer engagement and collaboration with employees.
  • Solid problem solving and troubleshooting attitudes and a customer service experience is desirable.
  • Strong interpersonal skills and ability to interact professionally with a diverse group, including managers, subject matter experts, and customers.
  • Ability to quickly learn, master, coach or train others on new and existing technologies.


  • Bachelor degree in Information Technology or related field.
  • Fundamental knowledge in client-server and application-database interaction.
  • Team player
  • Fast learner
  • Good interpersonal and communication skills
  • Strong analytical and problem solving skills

Inside this Business Group
Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.

MY Intern JR0135773 Kulim

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