Technical Training Specialist, Hemostasis


Founded in 1959, Instrumentation Laboratory (IL) is a global leader in the development, manufacturing and distribution of diagnostic solutions for Acute Care Diagnostics, patient blood management and Hemostasis testing. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing medical professionals the most valuable and complete solutions to enhance patient care.

As an integral part of Werfen, a global healthcare company dedicated to delivering the highest quality in vitro diagnostic products, IL is supported by significant resources, outstanding scientific expertise and a tremendous knowledge base. IL is headquartered in Bedford, MA, USA.

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Position Summary:

This position is responsible for delivering instructor-led and virtual training programs regarding Instrumentation Laboratory (IL) Hemostasis products for North America Commercial Operations. Training audiences include IL Applications, Technical Support, Service, and Sales personnel, as well as IL customers for key operator training on hemostasis instruments. This position conducts training programs intended to enhance the knowledge and competency of trainees, enabling achievement of organizational goals. The selected candidate will need to have a high level of Hemostasis laboratory experience and strong knowledge of IL products.


Key Accountabilities:

  • Identifies & assesses training needs of commercial employees and customers through proactive engagement with internal stakeholders
  • Participates in the development and delivery of training programs & instructional materials for employees and customers, utilizing a blended learning approach consisting of classroom training, field-based training and e-learning.
  • Provides technical instruction and practical laboratory training on the set up, validation, operation, routine maintenance and troubleshooting of assigned hemostasis products in accordance with established internal quality requirements, course guidelines and objectives.
  • Provides hands-on support to field mentors to ensure consistent and effective training process for all new hemostasis field employees.
  • Evaluates hemostasis training program(s) effectiveness by administering knowledge assessments and practical exams; modifies training programs as needed.
  • Responsible for ensuring all training materials are up-to-date and instruments and supplies are in full working order.
  • Maintains strong knowledge of current IL products, clinical information and In Vitro Diagnostics (IVD) industry trends through cross functional internal networking, field travel, self-study and continuing education.
  • Maintains knowledge of current trends, tools and methodologies in training and development;
  • Responsible for tracking and reporting of departmental Key Performance Indicators (KPIs) to functional management.
  • Performs other duties as assigned.
Budget Managed (if applicable)
  • N/A
Internal Networking/Key Relationships:
  • Commercial Operations
  • WW Marketing
  • Medical Affairs
  • Quality and Regulatory
Skills & Capabilities:
  • Must demonstrate high degree of knowledge and experience with hemostasis.
  • Must demonstrate high degree of proficiency in presenting technical training to customers, applications, technical support and/or field engineers.
  • Outstanding communication, presentation skills and interpersonal skills.
  • Ability to explain complex topics in an easily-understandable way across a wide range of personalities and learning styles.
  • Strong facilitation skills. Able to keep a group on track, while also creating a high-energy, interactive and safe learning environment.
  • Requires strong technical and clinical knowledge pertaining to assigned products.
  • Aptitude and passion for continuous learning
  • Ability to effectively managing multiples priorities in a fast paced and deadline-driven environment
  • Process-oriented with focus on continuous process improvement
  • Physically capable of lifting up to 50 pounds and transporting large instruments on mobile carts.
  • Proficient with Microsoft Office (Word, PowerPoint, Excel)


Min Knowledge & Experience required for the position:
  • Bachelor's degree preferred in Medical technology, respiratory therapy, nursing or related scientific discipline plus 3-5 years related experience providing diagnostics or medical device training. Associates degree plus 5-7 years related experience providing diagnostics or medical device training is also acceptable.
  • Hemostasis lab experience or point-of-care diagnostics experience highly preferred.

International Mobility:
  • Required: no

Travel Requirements:
  • Bedford Based: up to 25% travel may be required.
  • Field Based: up to 75% travel may be required.

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Instrumentation Laboratory appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V

Werfen is a global leader in in vitro diagnostics (IVD) in the specialties of Hemostasis, Acute Care Diagnostics and Autoimmunity. Our core business is dedicated to R&D, manufacturing and distribution of diagnostic systems for hospitals and clinical laboratories. Our other areas of expertise include Original Equipment Manufacturing, Clinical Software, Clinical Chemistry, Infusion Therapy, and Medical Devices and Scientific Instrumentation Distribution.

We operate directly in over 30 countries and in more than 100 territories through distributors. In 2016, our turnover was approximately 1.2 billion euros and we had an average workforce of 4,400 people. Currently, we are over 5,000 employees.

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