Instacart

Trust and Safety Specialist, Claims and Settlements (Contract)

3+ months agoSan Francisco, CA

We're transforming the grocery industry

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we've been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.

Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it's more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.

OVERVIEW

Instacart's Trust & Safety team takes data-driven, customer-first approaches to identifying patterns of misconduct and activity resulting in damages on the platform. In this role you will be responsible for executing on processes critical to ensuring the Instacart platform remains secure, safe, and stable for all users.

The role will include a blend of areas from reviewing claim and settlement submissions, insurance claims and handling internal escalations to provide services through the Instacart platform and much more.

ABOUT THE JOB

  • Resolve customer & shopper account issues through timely email responses
  • Conduct investigations to detect misconduct and fraudulent behavior
  • Review, consolidate, and verify submission documents
  • Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

ABOUT YOU
  • 1+ years experience in Claims, Insurance, Customer Support, or Hospitality related fields OR strong academic record
  • Strong communication and writing skills with strong attention to detail, grammar, brand tone, and voice
  • Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
  • Experience reviewing, verifying, and processing claim submissions
  • Ability to make critical and sensitive issues quickly in a fast paced environment
  • Operate within a high degree of confidentiality
  • Proficient in Excel/ Google Sheets
  • Basic understanding of SQL is a plus
  • Thorough and detail-oriented

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

Job ID: Instacart-2608655