Sr. Decision Scientist

    • Atlanta, GA



OVERVIEW

Our Community Operations team provides high quality phone, chat, and email support to both our customer and shopper communities. Community Operations has launched its Customer Experience Center in Atlanta and we are looking for a strategic thinker who is passionate about understanding the data from all of our interactions and how it drives real world changes in behavior. In this role, you will support strategic decision making processes through your analytics, heavy data-driven approach, and operational mindset. You should possess superior analytical skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information to key stakeholders. You'll work closely with leadership to help manage dashboards and provide the ad hoc and KPI reporting that drives critical decision-making and propels organizational success.

ABOUT THE JOB

  • Own analysis on workflows, projects, and experiments to inform important strategic decisions improving the support experience
  • Identify key questions, problems, and KPIs using your sharp business acumen and judgment and past analytics experience
  • Design and analyze rigorous experiments and incrementally tests
  • Create, maintain, and continue to optimize weekly, monthly and quarterly reporting
  • Review data models and queries while performing weekly and ad hoc data analysis to ensure our operations engine is running at full speed
  • Dig into the details behind how metrics are calculated, and ensure that the source data matches the needs of the business
  • Develop models on large datasets to extract trends, measure results and outcomes, and to predict future performance
  • Provide access to data through dashboards and other analytical tools to empower the team through self service
  • Look for opportunity to automate insights through alerting and anomaly detection

ABOUT YOU
  • Advanced SQL Skills - able to write complex and performant queries to extract data from our Snowflake cluster
  • Experience in ETL, data pipeline, and data quality development
  • 3 - 6 years of experience in data analysis, data science, or similar roles
  • Data-driven individual with a strong business acumen and focus on analytical problem solving, data manipulation and management skills
  • Bachelor's degree in math, economics, statistics, engineering, computer science, or other quantitative field, or equivalent level of experience
  • Creative, intellectually curious, and able to effectively collaborate cross-functionally, partnering with stakeholders to drive business performance
  • Proven ability to work independently, multi-task, and thrive in a fast-paced environment
  • Excellent written and verbal communication, and the ability to turn data into a story for our business partners
  • Excited about analyzing big data
  • Experience in programming, especially with data science and visualization libraries in Python or R
  • Advanced knowledge of experimentation and statistical methods
  • Ability to mentor junior analysts on the team
  • Advanced degree in statistics, math, economics, engineering, computer science, or other quantitative field

 

ABOUT INSTACART

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Instacart's same-day delivery and pickup services bring fresh groceries and everyday essentials to busy people and families across the U.S. and Canada in as fast as an hour. Since its founding in 2012, Instacart has become an essential service for millions of families, while also serving as an immediate, flexible earnings opportunity for hundreds of thousands of shoppers across North America. The company partners with more than 350 retailers and delivers from more than 25,000 stores across more than 5,500 cities in North America. Today, Instacart is accessible to more than 85% of households in the U.S. and more than 70% of households in Canada.

We believe that great people are the ingredients for success. We like to think that we are like a potluck-everyone brings something new, different and flavorful to the table. We believe that just as meals are best shared together, success is best shared together. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal: to create a world where everyone has access to the food they love and more time to enjoy it together. If this resonates with you, then Instacart just might be the place for you.

Instacart is a North American leader in online grocery and one of the fastest-growing companies in e-commerce.

Instacart Company Image


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