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Instacart

Senior Researcher

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

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Instacart is a Flex First team

There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work-whether it's from home, an office, or your favorite coffee shop-while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

The Instacart Research team is dedicated to understanding the future of online grocery shopping and how current behaviors and needs may be rapidly evolving. We generate insights that drive product strategy and innovation. We are a collaborative and tight-knit team, and we partner with product, design, sales, data science, product marketing, and business development to help build products that solve real problems for people and support Instacart's mission.

We're looking for a researcher to lead our Enterprise Research team. As a retailer enablement platform, Instacart's success depends on empowering our partners. The enterprise team develops solutions for e-commerce, fulfillment, customer support, in-store operations, etc. that help our partners offer innovative customer experiences and increase profit. Our colleagues rely on us to ensure we are identifying the right problems to solve for our partners and then developing solutions that are system and user-centered. Depending on business needs, this role may have the opportunity to develop into management.

ABOUT THE JOB

  • Strategic Impact
    • Partner with product, design, engineering, sales, product marketing, and business development to influence Instacart's Retailer strategy through research and business insights
    • Drive research priorities and ensure insights answer critical product and business decisions across a mix of short and long term, evaluative and generative workstreams
    • Utilize a wide range of storytelling techniques and communicate research insights in a clear, opinionated, and compelling way that influences and leads to action
    • Establish best practices for conducting research with our retailers in partnership with product marketing and business development
  • Research Excellence
    • Develop a world class enterprise research practice by defining quality and best practices that allow us to maximize knowledge transfer from customers and internal stakeholders (e.g., sales) while ensuring that all research interactions add value to our business
    • Immerse the broader Retailer organization in customer needs through advocacy, education, socialization of, and brainstorming around insights to drive impact

ABOUT YOU

  • 7+ years of research experience
    • Strong experience and interest in both business-to-business and business-to-consumer research environments/applications
    • Impact on company level product and business strategy through research insights
    • Track record of influencing senior leaders including Directors and Senior Managers through clear communication and opinionated recommendations
    • Deep understanding across a range of qualitative and quantitative methods
  • Experience working within e-commerce, online marketplaces, groceries, or consumer tech a plus
  • Experience mentoring or managing are a plus
  • Degree in Psychology, Cognitive Science, Human-Computer Interaction, Design, Human Factors, Anthropology, a related field or the equivalent experience desired

#LI-Remote

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

Job ID: Instacart-2953975
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • HSA
    • Health Reimbursement Account
    • Fitness Subsidies
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Holiday Events
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Unlimited Paid Time Off
    • Volunteer Time Off
    • Sabbatical
  • Financial and Retirement

    • Relocation Assistance
    • Company Equity
    • 401(K)
    • 401(K) With Company Matching
  • Professional Development

    • Learning and Development Stipend
    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Woman founded/led
    • Employee Resource Groups (ERG)

Company Videos

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