Research Manager

    • San Francisco, CA



OVERVIEW

Research managers will own the vision for how research will support their side of the business and manage four to six researchers. As the research team continues to scale, these first managers will be responsible for collaborating on the structure of the research org, defining mission of the research team at large, and hiring.

ABOUT THE JOB

  • Partner with key stakeholders (AKA research customers and partners, such as Data Science, Product, Design) to understand needs and timelines in order to ensure the team is successful
  • Develop deep understanding of your team's product areas and competitive landscape and define how research might have an impact
  • Nurture your team's talent, helping them grow in their skills, expertise, knowledge, and experience
  • Build and guide relationships across the business that helps research deliver impact and value
  • Own and oversee execution and socialization of foundational research that has significant impact and reach throughout the organization

ABOUT YOU
  • 7+ years conducting research, at least some of which were in a consumer-focused product organization - bonus points if the product served multiple customer types
  • 2+ years experience managing a team of at least four user researchers inside of a product organization
  • Deep understanding and experience with various qualitative and quantitative research methodologies and techniques such as contextual inquiries and interviewing, usability testing, surveys, workshop facilitation, usage data analysis and triangulation
  • Has an ambitious vision for the role of the research team in the organization, and a plan for how to get there
  • Collaborates well with other managers to build a strong team that acts and executes with consistency across the organization
  • Proven track record running and overseeing foundational research to help the organization
  • Passion for people - supportive and inspiring leader who knows when to trust and when to coach
  • Advanced degree desired; minimum of Bachelor's degree in Psychology, Cognitive Science, Human-Computer Interaction, Design, Human Factors, Anthropology, a related field or the equivalent experience

 

ABOUT INSTACART

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Instacart's same-day delivery and pickup services bring fresh groceries and everyday essentials to busy people and families across the U.S. and Canada in as fast as an hour. Since its founding in 2012, Instacart has become an essential service for millions of families, while also serving as an immediate, flexible earnings opportunity for hundreds of thousands of shoppers across North America. The company partners with more than 350 retailers and delivers from more than 25,000 stores across more than 5,500 cities in North America. Today, Instacart is accessible to more than 85% of households in the U.S. and more than 70% of households in Canada.

We believe that great people are the ingredients for success. We like to think that we are like a potluck-everyone brings something new, different and flavorful to the table. We believe that just as meals are best shared together, success is best shared together. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal: to create a world where everyone has access to the food they love and more time to enjoy it together. If this resonates with you, then Instacart just might be the place for you.

Instacart is a North American leader in online grocery and one of the fastest-growing companies in e-commerce.

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