Revenue Specialist, VMS

Overview

VMS AR Specialists are responsible for proactively tracking and resolving outstanding payment issues, as well as
completing aging reports in a timely manner. The specialist will work directly with external customers and
internal partners to achieve monthly Unapplied Cash (UAC) and Open Invoice (OIR) goals, minimizing the risk of
balances becoming uncollectible. Responsibilities also include reconciling quarterly accounting items to ensure
the company remains in good standing, supporting risk mitigation efforts, and collaborating with the business to
reduce sales adjustments. In addition to these core duties, the MSP AR Specialist should be prepared to lead
calls with both internal and external partners, especially for escalated issues. This includes setting clear
agendas, facilitating productive discussions, and ensuring follow-up actions are documented and completed.
The specialist will be expected to use and understand external customers systems, analyze data to positively
impact the Revenue Department, and drive process improvements through effective communication and
leadership.

Responsibilities

• Track and resolve outstanding payment issues, ensuring timely and accurate completion of aging reports.
• Work directly with external customers and internal partners to achieve monthly Unapplied Cash (UAC) and Open Invoice (OIR) goals, minimizing the risk of balances becoming uncollectible.
• Reconcile quarterly accounting items to help ensure the company remains in good standing.
• Support risk mitigation efforts and collaborate with the business to reduce sales adjustments.
• Use and understand external customers systems, analyzing data to positively impact the Revenue Department.
• Lead calls with internal and external partners for escalated issues, including setting clear agendas, facilitating productive discussions, and ensuring follow-up actions are documented and completed.
• Build relationships with external customers and internal partners to help ensure timely payments.