Retail Cegid Team Lead

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

We are seeking a Senior Consultant to lead a cross-functional retail engineering squad focused on Cegid Y2 (Yourcegid Retail Y2) and modern Retail POS ecosystems. You will drive solution design, hands-on development, and end-to-end delivery across store systems, omnichannel integrations, and retail operations. As the Retail Team Lead, you'll own the technical roadmap, mentor engineers, uphold engineering excellence, and run Incident & Problem Management with measurable service reliability. Your toolkit includes deep Y2 functional/technical knowledge, POS integration patterns, and hands-on coding to build, extend, and stabilize store/commerce solutions.

• 6-10+ years in Retail POS domain (store operations, promotions/discounts, tenders/EFT, EOD/Z-reporting, stock/inventory).
• Strong, hands-on experience with Cegid Retail Y2 configuration and operations across POS, back-office, promotions, inventory, and omnichannel flows.
• Strong coding experience in Java, .NET, or Cegid scripting for POS customization.
• Good understanding of retail business processes (store operations, inventory, promotions, pricing).
• Familiarity with SQL, data analysis, and integration troubleshooting.
• Implement and configure Cegid Y2 retail solutions, including POS, back-office, and omnichannel modules.
• Support integration with ERP, CRM, payment gateways, and third-party retail systems.
• Coordinate with Cegid Y2 and third-party vendors (PSP, tax, loyalty) for escalations, patches, and version upgrades.
• Work closely with cross-functional teams (Development, QA, Infrastructure) to ensure smooth deployments.

• Debug complex issues across Cegid Y2 , integrations, and database layers.
• Define SLIs/SLOs for store and omnichannel journeys (POS uptime, transaction success rate, latency, offline sync health).
• Instrument services and integrations with metrics, logs, traces (e.g., App Insights/CloudWatch/Splunk/ELK/Grafana), establishing SLOs/SLIs for stability and latency.
• Perform deep dives into POS logs, payment/ EFT traces, price/promo engines, Y2 middleware , SQL profiling, batch/ETL jobs, network & device drivers, offline replication/sync, and API retry/throttling.
• Execute capacity planning, peak-readiness (seasonal peak events), and cost/performance optimization.

• Own the end-to-end incident lifecycle: detection, triage, mitigation, and service restoration within SLAs/SLOs.
• Lead major incident bridges across Engineering, Support, Infra, and vendors; manage stakeholder updates and timelines.
• Ability to lead root cause analysis, manage SEV1/SEV2 incidents, and implement permanent fixes
• Maintain on-call readiness, escalation paths, and accurate incident records; drive MTTR down quarter-over-quarter.
• Coordinate with internal teams and vendors to restore services quickly and minimize business impact.
• Maintain accurate incident logs and ensure timely escalation when required.
• Implement hotfixes safely (feature flags, canary, rollback/runbook execution).
• Lead RCA using 5-Whys/Fishbone and blameless post-incident reviews; document corrective and preventive actions (CAPA) with owners and timelines.
• Build and curate a Known Error Database (KEDB) and proactive backlog for systemic fixes and tech debt reduction.
• Identify systemic issues (recurring store sync failures, promo calc anomalies, EFT timeouts) and engineer durable fixes (idempotency, retries, circuit breakers).
• Track problem records, trend analysis, MTBF improvements, and defect escape rate reduction.

• 6+ years of experience in eCommerce application development with at least 2+ years in Cegid Y2.
• Cegid Y2 certification or formal training.
• Experience with payment integrations (Adyen/Worldline/Ingenico, EMV, tokenization) and fiscalization in relevant markets.
• Exposure to cloud/SaaS deployments , containerization (Docker/Kubernetes) , middleware/iPaaS and secrets management (Key Vault/Parameter Store).
• Experience integrating with ERP (SAP/Dynamics), OMS/PIM , and eCommerce platforms (e.g., order capture, BOPIS/ROPO, ship-from-store).
• Retail payments expertise (EFT/EMV/contactless, PSP integrations, device drivers).
• Proven experience with store rollout/upgrade projects and production support at scale (multi-country/multi-store).
• Familiarity with retail analytics tools (Power BI/Tableau) and experimentation/AB testing for retail.
• Certifications: ITIL v4 Foundation, retail/PCI compliance training, or vendor credentials related to Cegid/retail tech.
• Knowledge of payment systems, loyalty programs, and e-commerce integrations.

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills