Senior IT Manager, E-Commerce

Indigo improves grower profitability, environmental sustainability, and consumer health through the use of natural microbiology and digital technologies. Utilizing beneficial plant microbes and agronomic insights, Indigo works with growers to sustainably produce high quality harvests. The company then connects growers and buyers directly to bring these harvests to market. Working across the supply chain, Indigo is forwarding its mission of harnessing nature to help farmers sustainably feed the planet. The company is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Sydney, Australia, Buenos Aires, Argentina, and São Paulo, Brazil. http://www.indigoag.com/      

The role of Sr IT Manager, E-Commerce is to lead and manage IT platforms and activities for digital sales and payment services. In this hands-on role, you will be the go-to resource to define, design, configure and deploy Indigo’s e-commerce platform in support of Indigo’s Consumer, B2B, Quality and Carbon Credit Lines of Business globally. You will recommend best practices in leveraging eCommerce, analytics, payment platforms & services to meet day-to-day business needs as well as scaling and automating for volume and growth. You will lead cross-functional teams to implement solutions that align with business expectations. You will interface with senior management to define a technology roadmap that aligns with key business goals and objectives.

 

Responsibilities:

  • Align on and refine multi-year roadmap with primary business partners
  • Develop working relationships across relevant cross-functional teams
  • Deploy baseline functionality for
    •  B2C direct sales
    •  B2B, EDI integration
    •  Fulfillment, TMS, dropship integration, and inventory management
    •  Payment Services Partner integration
    •  Payment processing & settlement
    •  Analytics
    •  Unified Data Platform integration
  • Assume ownership of all day-to-day management of e-commerce site operations, partnering with cross-functional stakeholders to enable new content implementation (content/promotions/products/payment)
    •  Establish governance and change management practices for self-service changes
  • Leverage technical capabilities to streamline operations for incident management across technology stack and partners (eg. Shopify, payment service provider, technology stack, SLAs)
  • Establish regular reporting on site performance for key business partners
  • Identify and conduct required end user training sessions

Competencies:

  • Excellent written and spoken communication skills
  • Able to work in a fast-paced, iterative manner
  • Able to form good trusting relationships with business partners across various groups
  • Proven ability with vendor management
  • Skilled at strategically presenting various technical options; balances both a strategic and technical mindset
  • Ability to build, manage and foster a team-oriented environment including offshore resources

Qualifications:

  • 5+ years experience building e-commerce website(s)
    •  Proven experience scaling an e-commerce website with high transaction volume
  • Experience with both B2C, B2B, dropship fulfillment models
  • Experience with payment service platforms and bank integration (merchant services, payment gateway, PayPal, etc.)
  • Experience with digital payments, wallets, hyperledger, blockchain technologies
  • Technology expertise with industry platforms (Shopify, DemandWare/Salesforce Commerce Cloud, EDI, SPS, etc.)
  • Experience working internationally (EMEA, LATAM) preferred

 

Indigo is committed to living our values, specifically “creating a work environment where everyone feels respected, connected, and has opportunities to learn and grow.” As part of living our values, we strive to create a diverse and inclusive work environment where everyone feels they can be themselves and has an equal opportunity of succeeding.


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