Key Account Manager

Indigo is a company dedicated to harnessing nature to help farmers sustainably feed the planet. With a vision of creating a world where farming is an economically desirable and accessible profession, Indigo works alongside its growers to apply natural approaches, conserve resources for future generations, and grow healthy food for all. Utilizing beneficial plant microbes to improve crop health and productivity, Indigo’s portfolio is focused on cotton, wheat, barley, corn, soybeans, and rice. The company, founded by Flagship Pioneering, is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Sydney, Australia, Buenos Aires, Argentina, and São Paulo, Brazil.  www.indigoag.com

 

Outcomes:

  • Successfully build relationships with Buyers
  • Maintain up-to-date knowledge of each contract, with the ability to relate details to buyers and answer any questions buyers may have
  • Proactively communicate with Indigo customers to ensure their experience with Indigo is positive
  • Manage collection and coordination of customer documentation
  • Serve as point of contact between Buyers and other functions of the Indigo organization, and closes feedback loop as needed
  • Resolve all issues professionally and in a timely manner via phone, email, text, or chat
  • Ensure that phone wait times are minimal, emails are answered rapidly, and customer satisfaction remains high
  • Ensure that account records are complete and up-to-date, and that internal requests for grower data
  • Able to grow accounts and “ask for orders” when needed

Attributes and Competencies:

  • Strong people skills with service mindset
  • Excellent verbal and written communication skills
  • Ability to maintain a level head and diffuse heated situations
  • Competent multi-tasker, with the ability to act quickly and make decisions in a changing environment
  • Adept at building relationships and working with cross-functional teams
  • Curious and inquisitive about a wide variety of subjects
  • Ability to operate well in ambiguous situations
  • Comfortable navigating ERP and CRM systems
  • Proficient in Microsoft Office Suite
  • Highly organized
  • Skilled problem-solver

Experience:

  • Minimum 2 years’ experience working in Key Account Management experience for business customers
  • Bachelor’s degree or equivalent
  • Experience in the agricultural industry preferred
  • Some technical experience, or familiarity with CRM systems
  • Memphis-based

Meet Some of Indigo's Employees

Katie C.

Head of People

Katie is helping to strategically build an organization that offers a whole new kind of Human Resources—a place where employees can be honest and understood.

Jeremy C.

VP, Software Product Management

Jeremy focuses his energy on finding sustainable farming solutions that can bring consumers better food and help growers run sustainable businesses.


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